Operational Excellence Manager

Remote PH
Crowd – Crowd Operations /
Permanent - Regular Full-time /
The Operational Excellence Manager will take a leading role in our quest for enhanced operational performance and efficiency. This individual will bring a strategic perspective, deep expertise in process improvement, and a dedication to excellence in every aspect of operations. The ideal candidate will have a strong foundation in operational excellence principles along with a keen ability to drive change and foster a culture of continuous improvement. Through data-driven analysis, leadership, and collaboration, the Operational Excellence Manager will implement initiatives to improve productivity, quality, customer satisfaction, and cost efficiency while maintaining compliance with regulatory standards.

Core Responsibilities

    • Develop and execute comprehensive operational excellence and continuous improvement programs to identify and address efficiency opportunities across the organization.
    • Perform detailed analysis of current processes and performance, pinpointing areas for enhancement and developing actionable strategies for improvement.
    • Lead strategic efforts to increase operational efficiency, reduce waste, improve quality, and drive overall excellence in operations.
    • Cultivate a culture of continuous improvement, mentoring staff in operational excellence practices and encouraging innovative thinking and problem-solving.
    • Work closely with various teams and departments to ensure the seamless integration of operational excellence strategies throughout the organization.
    • Monitor the effectiveness of operational improvement initiatives, reporting progress and outcomes to senior management and suggesting further actions for enhancement.
    • Ensure operational activities comply with industry regulations and standards, prioritizing safety, efficiency, and quality. Customer Insights and Reporting: Gather and analyze customer data to generate insights and trends. Develop regular reports and presentations to showcase client success, adoption metrics, and business impact.
    • Continuous Improvement: Stay updated on industry trends, best practices, and product knowledge to provide expert guidance to clients. Continuously refine and improve customer success processes, methodologies, and tools


    • The role of Operational Excellence Manager offers the chance to make a significant impact on our organization's operational success and efficiency.
    • We provide ample opportunities for professional growth, and a vibrant work environment that values innovation, creativity, and proactive improvement.
    • This position is ideal for a motivated and experienced leader eager to take on challenging projects and drive meaningful change. 
    • As an Operational Excellence Manager in our organization, you will play a crucial role in advancing our operational capabilities and achieving our strategic objectives.
    • Your expertise and leadership will be instrumental in propelling our company towards higher levels of efficiency and success.