Senior Technical Program Manager - IT & Business Solutions Focus
Cavite
Engineering – Engineering General /
Permanent - Regular Full-time /
On-site
About Appen
Appen has been a leader in AI training data for over 25 years, providing high-quality, diverse datasets that power the world's leading AI models. Our end-to-end platform, deep expertise, and scalable human-in-the-loop services enable AI innovators to build and optimize cutting-edge models.
We specialize in creating bespoke, human-generated data to train, fine-tune, and evaluate AI models across multiple domains, including generative AI, large language models (LLMs), computer vision, speech recognition, and more. Our solutions support critical AI functions such as supervised fine-tuning, reinforcement learning with human feedback (RLHF), model evaluation, and bias mitigation.
Our advanced AI-assisted data annotation platform, combined with a global crowd of more than 1M contributors in over 200 countries, ensures the delivery of accurate and diverse datasets. Our commitment to quality, scalability, and ethical AI practices makes Appen a trusted partner for enterprises aiming to develop and deploy effective AI solutions.
About the Role
We are seeking a Senior Technical Program Manager (TPM) based in Cavite to lead and coordinate cross-functional programs across internal IT services, business applications, and operational functions such as HR and Finance. This role will play a central part in delivering technology-driven solutions that support internal users and improve enterprise workflows.
The ideal candidate is highly organized, outcome-oriented, and experienced in delivering cross-functional initiatives that span technology, business operations, and IT support services. They will work closely with stakeholders to ensure that projects are well-scoped, aligned with business needs, and delivered with predictability.
Key Responsibilities
- Lead cross-functional programs that bridge business technology and internal operations, driving projects that align seamlessly with functional priorities and deliver measurable outcomes.
- Partner closely with teams across HR, Finance, IT Service Desk, and Business Solutions to coordinate and accelerate the delivery of application enhancements, system integrations, and improved service experiences.
- Transform stakeholder goals into clear, actionable technical and operational initiatives—complete with defined outcomes, milestones, and risk mitigation plans.
- Oversee project execution by proactively managing issues and dependencies, while keeping leadership informed with timely, transparent updates.
- Develop and refine processes for initiative intake, prioritization, and progress tracking to optimize delivery efficiency and impact.
- Champion change management efforts, effective communication, and thorough documentation to ensure smooth implementation and user adoption across the organization.
Qualifications
- 6–8 years of proven experience leading programs or projects within IT, internal systems, or business operations, with a strong track record of successful delivery.
- Solid understanding of business process workflows, particularly in HR, Finance, or general administrative functions.
- Demonstrated ability to coordinate across cross-functional teams in a technology-driven environment, especially at the intersection of business and technical functions.
- Expertise in project planning, risk mitigation, and clear, effective communication with diverse stakeholders.
- Working knowledge of IT service delivery concepts, including ticketing systems, service-level agreements (SLAs), and end-user support operations.
- Strong ability to bring clarity, structure, and accountability in fast-paced, globally distributed teams.
Nice to Have
- Hands-on experience delivering programs involving enterprise SaaS tools across HR, Finance, or IT service domains.
- Familiarity with process automation, IT Service Management (ITSM) practices, and initiatives aimed at enhancing user experience.
- Exceptional communication and documentation skills, with the ability to effectively engage both technical and non-technical audiences.
Why join us
At Appen, we foster a culture of innovation, collaboration, and excellence. We value curiosity, accountability, and a commitment to delivering the highest-quality AI solutions. We support work-life balance with flexible work arrangements and a dynamic, results-driven environment. Employees have access to competitive pay, comprehensive benefits, and opportunities for continuous learning and career growth.
Our team works closely with the world’s top technology companies and enterprises, tackling exciting challenges and shaping the future of artificial intelligence.
