Principal Product Manager - AI/ML

Engineering – Engineering /
Permanent - Regular Full-time /
About Appen

Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Position Summary

The principal product manager will work with scientists, engineers, program managers, and a variety of cross-functional partners to understand customer and stakeholder needs, define a clear vision and strategy for their area, make prioritization decisions, invest in the next generation of recommendations models and services, and deploy.


    • Is the primary driver for identifying significant opportunities, and driving product vision, strategies and roadmaps in the context of broader organizational strategies and goals.
    • Understand company strategic and competitive position and deliver products that are aligned with our mission and recognized best in the industry.
    • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm.
    • Incorporate data, research, and market analysis to inform product strategies and roadmaps.
    • Plan, initiate, and manage information technology projects for web-based products and platforms.
    • Lead the ideation, technical development, and launch of innovative tools, platforms, and/or products.
    • Drive product development with teams of world-class engineers and designers, while maintaining team health.
    • Work closely with cross-functional teams to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones.
    • Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.
    • Define and analyze metrics that inform the success of products. Identify and track key performance metrics.


    • Minimum 10-year experience working directly with Engineers while building new product.
    • Experience working directly with Engineers on product enhancements
    • Experience in project management methodologies, business analysis, or process improvement
    • 5+ years of product management experience in a technological industry
    • Experience working on agile-enabled teams
    • Experience launching consumer-facing online/mobile products/services from start to finish
    • Experience working with products rooted in voice, personalization, search, or machine learning-based systems
    • Proven ability to understand complex business problems, apply strong analytical skills and create an effective strategy
    • Technical fluency; ability to understand and discuss architectural concepts, schedule tradeoffs and new opportunities with technical team members
    • Strong communication and collaboration skills, with a proven ability to work across functions and influence senior leaders
    • Demonstrated success in building buy-in for an innovative and bold vision
    • Excellent platform experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features
    • Nimbleness and comfort with ambiguity; ability to respond rapidly to evolving threats and opportunities
    • Demonstrated ability to translate strategic differentiators into innovative and detailed product requirements
    • Proven ability to make smart features (customer experience) versus time-to-market trade-offs; experience using data and metrics to back up assumptions and assertions of business value
    • MBA or master’s degree in a quantitative field
Appen is the global leader in data for the AI Lifecycle with more than 25 years’ experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world’s most innovative artificial intelligence products with speed and at scale. Appen maintains the industry’s most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.