Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this we leverage our global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, we utilize the industry's most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.

Our data is crucial for building and continuously improving the world's most innovative artificial intelligence systems and Appen is already trusted by the world's largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.

At Appen, we are purpose driven. Our fundamental role in AI is to ensure all models are helpful, honest, and harmless, so we firmly believe in unlocking the power of AI to build a better world. We have a learn-it-all culture that values perspective, growth, and innovation. We are customer-obsessed, action-oriented, and celebrate winning together.

At Appen, we are committed to creating an inclusive and diverse workplace. We are an equal opportunity employer that does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

* Delivery to project(s) objectives within project scope, timeline and budget.

* Drive continuous project improvements and efficiencies.

* Deliver required performance metrics and KPI at or exceeding expectations.

* Provide regular project status reporting and in-depth analysis when required.

* Build strong client relationships to increase client satisfaction and revenue opportunities.

* Drive continuous project improvements and efficiencies.

* Coordinate between project team members in a matrix environment.

* Manage risks and issues and undertake recovery actions as necessary.

* Prepare and implement project plans, prepare reports and project-related materials.

* Communicate, with all stakeholders, in a timely, clear and concise manner.

* Ensure teams have access to required tools, guidelines and other project resources to meet project requirements.

* Provide regular project status reporting and in-depth analysis when required.

* Participate in the training and mentoring of new and existing Appen staff.

* Adapt to changing project needs and expectations.

* Undertake any other miscellaneous tasks as required and requested by senior management.

* Motivated self-starter who can establish a course of action for self and others and drive initiatives to completion.

* Flexible, independent, self-motivated; able to deal calmly and professionally with ambiguous data while leading in an environment of constant change.

* Demonstrated ability to understand the big picture and use sound judgment to reach decisions while exhibiting sensitivity for all parties and issues.

* Able to establish productive, cooperative relationships and demonstrate excellent conflict resolution skills.

* Excellent communication skills; including the ability to present information clearly and concisely writing and verbally.

* Must also be an attentive and careful listener and respond appropriately to others.

* Driven to focus on quality and service delivery.

* Demonstrated time management and organizational skills with attention to details.

* BS or BA degree from an accredited university or equivalent work experience preferred.

* Project management experience in a metric-driven setting, working in a production, operation, or call centre environment.

* Minimum 2 years of quality management experience in a metric-driven setting working in a production, operation, or call centre environment.

* Hold, or agree to apply for, security clearance to the level as dictated by client requirements.. 

$85,000 - $95,000 a year