Change Management Consultant

Toronto
Strategy /
Full-Time Permanent /
Remote
ABOUT APPLY DIGITAL

Who we are: We're a global digital transformation partner for change agents, working to modernize their organizations. 

Who we help: Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.

What we do: We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.

How we help: We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization’s broader ecosystem. We collaborate as cross-disciplinary pods and as extensions of client teams - ensuring the right perspectives contribute to creating connected, value-generating outcomes.

If you'd like to learn more about Apply Digital's culture click HERE.

LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Greater Toronto Area of Canada, working in hours that align to ET.

THE ROLE:

We are seeking a Change Management Consultant to join our expanding delivery team! The ideal candidate will play a pivotal role in orchestrating seamless change management plans with our clients. This includes being responsible for the development and execution of change management strategies such as stakeholder assessments, change readiness, communications, and marketing and learning, within a project team to support the deployment of national Information Technology products and services.

The Change Management Consultant will work on complex projects, participating in project planning and status meetings, identifying deployment risks and mitigations, and providing updates according to plan. The ideal candidate will be solution-driven and able to handle fast-paced projects while managing multiple stakeholders and communicating with leadership. Above all, you are accountable to your team, to yourself, and to the delivery of excellence.

RESPONSIBILITIES

    • Develop and implement comprehensive organizational change management plans tailored to the needs of our clients.
    • Collaborate with stakeholders to develop and communicate change management strategies, including transition plans from old to new digital solutions.
    • Act as a consultant to delivery teams and client stakeholders on change management issues.
    • Lead the execution of change management plans, monitoring performance and providing recommendations for advancing change initiatives.
    • Develop and deliver training programs to support the successful adoption of digital solutions within client organizations.
    • Engage in data collection and analysis to understand stakeholders and communication channels, supporting the development of communication plans and stakeholder engagement strategies.
    • Identify and resolve potential risks and issues to meet the deployment requirements and timing.
    • Assist in the collection of metrics to measure the success of change initiatives and participate in technical reviews to ensure alignment with project objectives.
    • Utilize expertise in change management methodologies and best practices to drive successful outcomes for our clients.

REQUIREMENTS

    • Minimum of 5 years of experience in designing and executing organizational change management plans.
    • Specific experience in leading change, training and/or solutioning for platforms such as marketing automation, loyalty management, e-commerce, customer data platforms, analytics and content management.  
    • Proven track record in fostering partnership experience with high level client stakeholders and internal stakeholders.
    • Demonstrated experience in developing and implementing change management metrics to measure success.
    • Strong project management, training, or client-facing experience, with a collaborative approach to work.
    • Experience working in professional services or consulting environments dealing with enterprise clients.
    • Excellent verbal and written communication skills, with the ability to collaborate effectively with clients and internal teams.
    • Change management certification such as Prosci ADKAR is a bonus.

LIFE AT APPLY DIGITAL

    • Flexibility - work where you work best
    • Competitive benefits plan
    • Generous paid time off - take the time you need to be balanced and energized
    • A growing company means many opportunities for advancement - we like to promote from within!
    • Regular team and company events (karaoke, escape rooms, axe throwing and more!)
    • Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself

    • #LI-Remote #LI-SE1 #Promoted
At Apply Digital, we value humanity, diversity, and authenticity as much as we do excellence and innovation. We aim to live our SHAPE values (Smart, Humble, Active, Positive, Excellent) every day in the work we do and how we work together.

If this aligns with your values, we encourage you to apply for a role that aligns with your experience.