Senior IT Analyst
Toronto
IT /
Full-Time Permanent /
On-site
ABOUT APPLY DIGITAL
Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful, and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Greater Toronto Area of Canada, working in hours that align to ET (Eastern Timezone). The candidate will be required to work from the Toronto office four days a week.
THE ROLE:
Reporting to the Director of IT, Apply Digital is looking for a Senior Information Technology Analyst who is excited to learn and grow by supporting, designing, and implementing the global IT systems that enable our intelligent teams to deliver digital products. This is an in-office role, and the successful candidate is expected to be mostly full-time in our Toronto office.
RESPONSIBILITIES
- Respond intelligently and empathetically to escalated users' requests. These may include managing our identity platform, MDM, WiFi, Google Workspace, Slack, Zoom, Atlassian Cloud, MacOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
- Design, scope, implement, and enhance our internal policy, procedures and tool stack.
- Manage user account and application access in cloud identity and productivity apps such as OKTA, Google Workspace, Slack, Atlassian Cloud, AWS, GCP, Azure and others.
- Manage hardware procurement, setup, and deployment.
- Manage hardware inventory.
- Manage software license and subscription allocations.
- Confidently troubleshoot MacOS issues.
- Work closely with the Service Desk team to ensure the help desk runs smoothly.
- Produce and edit documentation for the IT team and user-facing guides to assist staff in orientation and everyday tasks.
- Develop, evaluate, test and integrate new vendors and/or technologies.
REQUIREMENTS
- 5 years of experience in a similar IT role, with hands-on experience in a fast-paced, rapidly evolving environment.
- Excellent interpersonal skills with a customer-service oriented approach to their role.
- Strong team player who desires to learn, mentor, and share knowledge/expertise.
- Security-minded with previous experience working in environments with industry standard security programs (ISO27001, SOC2, etc).
- Experienced with Okta and Life Cycle Management (LCM) or other Cloud-based iDP’s.
- Willingness and confidence to learn on the fly.
- Outstanding troubleshooting skills.
- Strong knowledge of Mobile Device Management.
- An ability to connect and communicate effectively with employees, clients, and vendors.
- A person who brings positive energy and an openness to everything they do.
- Self-starter with the ability to prioritize effectively in a small team.
- The resilience to work in a flexible, start-up like environment.
- Technically well-rounded to be able to step in wherever needed.
- Knowledge of secure software development practices is an asset.
- Experience with Mac OS environments is highly preferred.
LIFE AT APPLY DIGITAL
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer flexible personal time offer (PTO); allowing ample time away from work to promote overall well-being.
Customizable benefits: Tailor your extended health and dental plan to your needs, priorities, and preferences.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at careers@applydigital.com.
