Client Partner
Vancouver
Client Services /
Full-Time Permanent /
Remote
ABOUT APPLY DIGITAL
Who we are: We're a global digital transformation partner for change agents, working to modernize their organizations.
Who we help: Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.
What we do: We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.
How we help: We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization’s broader ecosystem. We collaborate as cross-disciplinary pods and as extensions of client teams - ensuring the right perspectives contribute to creating connected, value-generating outcomes.
If you'd like to learn more about Apply Digital's culture click HERE.
LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based in the Metro Vancouver Area of Canada, working in hours that align to PT.
THE ROLE:
Our preferred candidate has extensive experience owning large accounts and building long-term, trusted relationships. They have a passion for all things digital - innovation, products and experiences - and are comfortable speaking with C-level executives about how digital can help transform their company and create value.
Apply Digital believes that the diversity of ideas leads to the best solutions; we need someone who is collaborative by nature, both externally and internally. More than anything else, we are looking for someone with a track record of satisfied clients, engaged team members and account growth.
RESPONSIBILITIES:
- Have a leadership role across a portfolio of accounts on the West Coast, accountable for account growth, customer and team satisfaction, and financial goals.
- Develop actionable client account plans to drive organic account growth and support regional growth targets.
- Position Apply Digital as a strategic partner, and become a trusted advisor to our most senior clients.
- Provide overall account leadership to ensure we deliver high-quality work that satisfies our customers, earning new work for Apply Digital.
- Ensure that our client’s needs, priorities and goals are well communicated to the Apply Digital team.
- Develop strong relationships with Apply Digital team leads and other members of your accounts.
- Collaborate with the Business Development Director in the West to support new business efforts in the region.
REQUIREMENTS:
- At least 10 years of experience in Client Services for a digital agency, strategic consultancy, or digital product studio.
- A strategic relationship builder and a great listener who can quickly build trust and rapport with C-level executives as well as more junior day-to-day contacts.
- Prior experience managing multi-million dollar accounts with many stakeholders and competing priorities.
- Knowledge of apparel retail, e-commerce, and application design/development is ideal.
- An innovative thinker and a solution-focused problem solver who can juggle multiple priorities and thrives in ambiguity.
- Someone who exhibits a high degree of independence, gravitas and autonomy in decision-making.
- A track record of successfully growing accounts with high client and team satisfaction.
- A commitment to the delivery of quality to both clients and end users.
- Entrepreneurial, collaborative, and an adept negotiator.
- An empathetic leader who seeks common ground.
LIFE AT APPLY DIGITAL
- Flexibility - work where you work best
- Competitive benefits plan
- Generous paid time off - take the time you need to be balanced and energized
- A growing company means many opportunities for advancement - we like to promote from within!
- Regular team and company events (karaoke, escape rooms, axe throwing and more!)
- Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself
- Salary: $166,250 - $236,250 CAD per year
#LI-Remote #LI-SE1 #Promoted
At Apply Digital, we value humanity, diversity, and authenticity as much as we do excellence and innovation. We aim to live our SHAPE values (Smart, Humble, Active, Positive, Excellent) every day in the work we do and how we work together.
If this aligns with your values, we encourage you to apply for a role that aligns with your experience.
