Junior Customer Experience Specialist
İstanbul
Design /
Full-time /
On-site
AppNation was founded in 2021 with a mission to develop world-class, AI-powered mobile applications that make a lasting impact on millions of users. We are the creators of Genie, Fotorama, and Arch, delivering innovative solutions that enhance everyday experiences.
Our apps have consistently ranked among the top charts in over 30 countries, reaching more than 50 million users worldwide. Recognized by Apple on the App Store, we continue to push the boundaries of innovation in the mobile tech industry. For a talented, driven, and collaborative individual, working at AppNation is a chance to learn, make an impact, and accelerate your career at an exceptional pace. That’s our promise.
What You’ll Do
- Support Our Users: Respond to helpdesk tickets and engage with users across various support channels to ensure a seamless experience.
- Be the Voice of the User: Analyze user feedback, identify common pain points, and share actionable insights with design and product teams.
- Manage Store Reviews: Monitor and respond to reviews on the App Store and Google Play, helping users feel heard and supported.
- Spot & Report Issues: Assist in identifying recurring user problems, support basic debugging processes, and ensure accurate documentation.
- Contribute to Continuous Improvement: Help design and distribute surveys, generate reports, and support initiatives that boost overall user satisfaction.
What We Look For
- Strong Communicator: You have excellent written communication skills in English and can clearly convey empathy, clarity, and solutions. (Language Skills – Excellent command of written and spoken English is required. Additional language skills are a plus.)
- User-Focused Mindset: You genuinely care about user experience and love helping people find answers.
- Tech-Savvy: You’re familiar with mobile apps and use both iOS and Android platforms confidently.
- Organized & Reliable: You’re detail-oriented, take ownership, and follow through on responsibilities without needing constant supervision.
- Fast Learner: You’re eager to grow, open to feedback, and comfortable navigating ambiguity in a fast-paced environment.
- Education: A bachelor’s degree in a relevant field such as English Language and Literature, Translation & Interpreting, or Linguistics is preferred.
The Recruitment Process
We’ve designed a rigorous yet rewarding process to find the best fit for both you and our team:
1. Application Review: We’ll carefully assess your CV and experience.
2. First Interview: A 30-minute online interview with our People & Culture team to discuss your background, goals, and alignment with our mission.
3. Case Study: A practical assignment to demonstrate your expertise and problem-solving skills.
4. Technical Interview: A deep dive with our team lead, focusing on technical topics and assessing your knowledge.
5. Team Interview: Meet with the founders to discuss your vision, aspirations, and how we can grow together.
6. CEO Interview: A one-on-one conversation with our CEO to discuss alignment on vision, culture, and long-term goals.
7. Final Decision: We’ll get back to you within a few days with our decision.
Before You Apply
At AppNation, we set ambitious goals and demand the best from ourselves and each other. This creates a fast-paced, challenging environment that offers unparalleled opportunities for growth, achievement, and learning.
We value passion, potential, and a willingness to grow. If this role excites you and you believe you have what it takes, we encourage you to apply—even if you don’t check every box.
