Customer Success Management

Pune /
Pune, India – Customer Success /
Full-time
AppZen is the leader in AI software for finance teams. Over 1,800 global enterprises use AppZen to automate manual finance processes, reduce expenditures, and gain real-time insights into their business spend trends. Our patented software technology delivers AI deep learning, semantic analysis, and Star Match™, the only automated spend validation that processes intelligence from thousands of data sources, documents, and images to understand financial transactions and make decisions based on finance policies. AppZen is the platform of choice for today’s digital CFO and their teams, including four of the top five banks, four of the top ten media companies, four of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and six of the top ten software providers.

We’ve taken off this year! Since releasing our platform in 2016, over 1,800 enterprises have standardized on AppZen, including three of the top ten banks, four of the top ten media companies, three of the top ten pharmaceutical manufacturers, two of the top five aerospace companies, and five of the top ten software providers. We were a Gartner Cool Vendor, and have been recognized as one of the fastest-growing technology companies in the market. In 2019 we received $50 million in Series C funding from Lightspeed, Redpoint and other leading venture capitalist firms.

Passionate about customers? Love managing complex projects, building relationships, ensuring adoption, and driving value? We are looking for people who can integrate the power of AppZen to our fast growing list of Fortune 500 customers.

About You:

    • You love crunching numbers and looking for key trends to drive business value
    • You want to help our customers get the most out of AppZen’s audit solution and get joy out of watching a customer really succeed
    • You have GREAT communication skills and know how to get the message across
    • You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help
    • You are action oriented; no task is too small or insignificant for you
    • You have a finely tuned sense of urgency, you know when you can fix something, and when and how to ask for help

Responsibilities:

    • Analysing customers data to identify areas of improvement within their configuration
    • Presenting data insights and potential solutions to teams within the Customer Success org
    • Working cross functionally to Identify and provide solutions to internal business process issues that impact the customer experience
    • Communicate suggested product improvements to the development team
    • Understanding and analysing business requirements to determine AppZen’s solutioning
    • Providing reports to show the value AppZen is providing along with ROI
    • Real ownership of your projects and real influence in our Customer Success organisation

Must Have:

    • Humble and Friendly personality with an open and honest communication style
    • 3+ years of experience in enterprise SaaS/software implementations, account management or other relevant business consulting
    • Strong project management skills and functional requirements gathering skills
    • Exceptional customer presence and presentation skills; comfortable in talking with C-level executives
    • Proven ability to lead and manage a team-oriented environment
    • Able to work onsite in Pune, IN
Come as you are, we do not discriminate! We celebrate, support, and thrive upon our diverse customer and employee base.