IT Engineer - Autonomous Driving

Pittsburgh, PA, US
Information Technology – Mobility and Services IT
Full-time
Moving Mobility Forward
Aptiv is making mobility real. We’re at the forefront of solving mobility’s toughest challenges. We have the people, experience, know-how and confidence to turn ideas into solutions. Solutions that move our world from what’s now to what’s next, while connecting us like never before. To us, nothing is impossible when you have the people with the passion to make anything possible. Mobility has the power to change the world, and we have the power to change mobility.
 
About Aptiv
Aptiv is a global technology company that develops safer, greener and more connected solutions, which enable the future of mobility. Headquartered in Gillingham, England, Aptiv has 147,000 employees and operates 14 technical centers, as well as manufacturing sites and customer support centers, in 45 countries. Visit aptiv.com
 
About this position
The role of the On-Site Engineer position is to ensure effective, integrated IT service for assigned sites. This position is responsible for managing the delivery of day-to-day Aptiv operational support and end-to-end management of minor enhancements working with IT staff and service provider resources. The site-specific services include integrated applications, hosting, end-user computing, network and security services. This position will work closely with the Service Delivery Manager in maintaining effective working relationships with the local business clients at the site, country, and region levels.

Primary responsibilities of this position relate to supporting critical hands-on delivery of services locally with the assistance of service providers who are responsible for the other hands-on delivery of services, for developing and maintaining client relationships locally, and for managing requests for minor enhancements.  You will be responsible for managing outcomes and results, improving the overall delivery of IT services, and for enhancing our clients’ use of enabling technologies. The responsibilities for this position include:

What You'll Do:

    • Support integrated IT services for their assigned sites, working with service providers’ resources such as: End User support issues on laptops, software, phones, and local support of Hosting as needed such as servers, storage, and routers as directed
    • Understanding of cloud based hosting and ability to troubleshoot and communicate with service providers for resolution
    • Understand, for each business unit, what their overall business plans are and the role each site has in achieving those objectives
    • For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
    • Establish and maintain regular communications with business clients regarding local IT service activities
    • Develop and deploy local IT service improvements according to global best practices
    • Actively participate in the IT Challenge process
    • Align relevant IT services with the needs of the business and work to continuously improve the quality and cost of services delivered

What You'll Bring:

    • Bachelor’s degree in computer science/engineering or information systems
    • 5-8+ years of relevant work experience
    • Experience in a managed services environment
    • Experience supporting network issues, storage (NetApp preferred), and hosting (Windows and Linux-Ubuntu preferred)
    • Proven ability to prioritize and execute tasks in a high-pressure environment, and make sound decisions in emergency situations
    • Highly self-motivated and directed with attention to detail
    • Strong customer service orientation
    • Relevant IT certifications such as A++
    • Strong interpersonal, written, and oral communication skills
    • Experience working in a team-oriented, collaborative environment
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.