Data Analyst, Customer Insights

Operations – Analytics /
Full-time Remote /
Arcadia is dedicated to happier, healthier days for all. We transform diverse data into a unified fabric for health. Our platform delivers actionable insights for our customers to advance care and research, drive strategic growth, and achieve financial success. For more information, visit

Why This Role Is Important to Arcadia

Love analytics and telling data-driven stories?  

We are seeking individuals who are skilled at data analysis and able to spot the story within the numbers so we can start meaningful conversations in the healthcare market.  

Join the Customer Insights team of a healthcare data platform companycomprised of talented Data Analysts, BI Developers, and Data Scientists. You will report to a Customer Insights Data Architect and support Content Marketing, Product Marketing, and PR and Communications to produce compelling and novel narratives on timely topics relevant to our healthcare payer and provider customers.  

What success looks like  
In 3 months 
- Gain familiarity with Arcadia’s data model and the tools that support the Customer Insights team. 
- Obtain foundational healthcare industry knowledge, including an understanding of value-based care and population health concepts. 
In 6 months  
- Collaborate with marketing to tell data-driven, insightful stories on timely and trending topics, such as those in the healthcare news cycle.  
- Go beyond an analysis to draw conclusions about the “why” of the data findings, whether there are conclusions and informed inferences that can be drawn from the data findings, etc.  

In 12 months  
- Establish cross-functional relationships with product and operations stakeholders to deepen data sources and enrich marketing narratives.  
- Contribute to the ideation and identification of opportunities to leverage Arcadia’s data in support of industry thought leadership. 

What You'll Be Doing

    • Prepare, analyze, and visualize tens of millions of records of healthcare data to uncover novel insights on trending healthcare topics and help identify and articulate customer success stories. 
    • Collaborate with marketing on data analytics projects and topics that fuel the company’s external storytelling.  
    • Help non-technical staff and data analytics laypersons interpret, understand, contextualize, and accurately describe the output of data analysis for a variety of external audiences. 
    • Showcase the impact of Arcadia’s products through ad-hoc data pulls and ROI analyses that prove value and demonstrate demand for specific solutions.  
    • Manage and maintain a set of benchmark data that’s used regularly by marketing. 

What You'll Bring

    • Bachelor’s degree in a STEM or quantitative field 
    • 2+ years of experience doing data analysis 
    • Ability to query and manipulate relational databases with SQL 
    • Ability to develop and troubleshoot python code 
    • Ability to present data in PPT format 
    • Fast learner, creative problem solver, and voraciously inquisitive   
    • Desire and ability to thrive in a fast-paced environment 

Would Love For You To Have

    • BI application skills and experience preferred 
    • Healthcare experience preferred (e.g., health system, provider group, health tech vendor) 
    • Understanding of basic marketing principles and storytelling is a bonus (e.g., judgement over what is novel and/or marketable)  

What You'll Get

    • Be a part of a mission driven company that is transforming the healthcare industry by changing the way patients receive care
    • A flexible, remote friendly company with personality and heart
    • Employee driven programs and initiatives for personal and professional development
    • Be a member of the Arcadian and Barkadian Community
About Arcadia helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website.

This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties.  For any security-specific roles, the responsibilities would be further defined by the hiring manager.