Customer Support Representative

Miami / Remote /
Business /
/ Remote
Archive automates away the annoying parts of community management and digital marketing operations. Archive unifies the social and content creation activity of your customers across TikTok and Instagram, and joins/integrates this community data with your existing customer data platforms to help you create delightful digital buying experiences and brand moments:

 1. Archive App automatically saves all tagged content, including ephemeral Instagram Stories & TikTok, and facilitates usage rights, analytics, and content re-purposing.
2. For technical merchants, our API & community CDP enables you to automate a myriad of advanced community management operations.

Over 2000+ innovative brands like Four Sigmatic, Olipop, MUD\WTR, Parade, and Magic Spoon use our software to automate community more cost-effectively, and we’re backed by top investors like Stripe, Tiger, Battery Ventures, etc. (See Techcrunch).

Basic Qualifications

    • 1-4 years of customer support experience (Software company).
    • Good written communication skills.
    • Excellent verbal communication skills.
    • Excellent problem-solving/debugging skills.
    • Culture fit - curiosity, quick learner, grit, growth mindset/self-aware.
    • Excellent attention to detail and highly organized.
    • Super tech savvy.
    • Willing to work on different work shifts.

Preferred Qualifications

    • Experience developing support process documentation and support workflows.
    • Experience in sales.
    • Background or experience working in a tech start-up.
    • Experience with ClickUp and Front works is a plus.
    • Interested in e-commerce or social/community marketing.