Director, Operational Solutions
North Vancouver, BC (Corporate)
Commercial – Retail Operational Solutions /
Full-time /
Hybrid
Department: North America Operational Solutions
Reports to: Vice President, North American Stores and Global Retail Operations
Location: North Vancouver, B.C.
Your Opportunity at Arc’teryx:
As the Director of North America Operational Solutions, you lead the team that is bridge between HQ partners and in-store operations teams —partnering with all to elevate both retail guest and employee experiences. You and your team are accountable for our standards in operating, lead optimization and change management efforts, and set strategic projects and investments that transform our retail business. You do this while gaining alignment with stakeholders, including executives, advocating for frontline teams and ensuring their feedback shapes our North America regional retail programs. By combining your operational expertise with a deep understanding of our brand and guests, you’ll create the optimal conditions for our stores to thrive—delivering an extraordinary retail experience every day.
This role is based out of our North Vancouver office and is open to occasional hybrid remote work.
Meet Your Future Team:
Our Operational Solutions Team is the backbone of our retail organization. We support the operations team with solution designs that deliver world-class guest experiences, effective store processes, and enable scalable growth. By partnering closely with the business, we ensure every store operates with intention, efficiency, and excellence.
If you were the Director, Operational Solutions now, here are some of the activities you would be doing:
- Developing your team in the skills and capabilities to delivery high-quality results
- Setting the standard for and elevating in-store operational programming
- Creating the key long-term strategic planning investments needed for growth and scalablity
- Gaining business alignment for key investments and changes in retail
- Reviewing and analysing key areas of opportunity for business process enhancements in retail operations and guest experience
- Managing processes for operational capacity planning, labour cost management, change-management return on investments
- Creating, reviewing and/or prioritizing solutions to address operational pain-points or breakdowns
- Overseeing and ensuring the efficacy and efficiency of operational programming that supports day-to-day business operations, and new store openings and go-to-market strategies
- Identifying and mitigating business and operational risk
- Working with and gaining executive level alignment on all of the above
- Creating and managing cost center budgets
- Proposing and defining key initiatives to drive retail P&L favourabililty
- Engaging with other global regions in EMEA, APAC and China on operational programming synchronization
Are you our next Director, Operational Solutions?
- Bachelor’s degree or post-secondary education in Business, Operations, or a related field
- Minimum of three years leading teams or functions at the Director level or above within a fast-paced organization
- Deep expertise in retail operations, with a passion for solving problems and a bias toward action
- Proven budget, P&L management and financial planning capabilities
- Strong project management skills, including multi-tasking and meeting tight deadlines
- Data-driven mindset: ability to analyze metrics and produce clear, actionable reports
- Excellent communication and interpersonal skills, with experience building relationships at all organizational levels
- Supporting a team in balancing autonomy with cross-functional collaboration
- Developing a team in proactive in identifying root causes and pursuing the right (sometimes hardest) solutions
- Inspires breakthrough thinking and continuous improvement
- Genuine passion for the work—and for getting outside and living it (whether hiking, biking, or exploring the world)
$149,000 - $205,000 a year
A reasonable estimate of the pay range is CAD$149,000 - CAD$205,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training. The upper end of the range is typically reserved for candidates with demonstrated expertise that is above job requirements or who bring exceptional directly transferable experience.
Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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