Product Process Specialist - PLM

North Vancouver, BC, Canada
Head Office – Product Commercialization
As the Product Process Specialist, PLM, you are a champion for process evolution and you support teams in identifying and implementing changes to their business process. You investigate business requirements, consider company goals and look cross functionally to determine the best solution.  You define, configure, test and implement the new solutions, and also manage the process change and support users through the implementation phase.

Key responsibilities and accountabilities:

    • You facilitate and manage stakeholder engagement, building close relationships with business teams, and lead change management initiatives
    • You analyze current business processes and collaborate with users to define business problems or areas that could be improved or made more efficient
    • You recommend new process, process flows, tools or systems solutions that are aligned with company goals
    • You translate business requirements into detailed and actionable specifications
    • You continuously build systems knowledge, serving as the subject matter expert on the functions of Centric, and the systems it integrates to
    • You prepare and coordinate system changes for release, including organizing and leading product demo sessions, coordinating user training, and managing the implementation phase
    • You support the training of new user groups across the business
    • You maintain user guides and online help tools
    • You prepare other system and procedure documentation as needed
    • You provide user support by analyzing, documenting, prioritizing and solving incidents reported by Centric users, or for other systems the team supports
    • You report dysfunctions to the Centric support team as required, contribute to the problem-solving, and communicate the solution to the business teams
    • You support the ongoing alignment of data with other systems, such as TAS and SAP
    • You test Centric upgrades and service packs and advise which should be adopted by Arc’teryx 

Additional experience, education and/or skills required:

    • You have 5+ years’ experience in a similar role with a focus on Product Development and Manufacturing processes
    • You have previous experience working in systems (PLM, SQL, SAP or other)
    • You pose a high level of analytical and critical thinking
    • You have excellent interpersonal skills and the ability to work with all levels of stakeholders
    • You have excellent communication and influencing skills
    • You have the ability to explain, articulate, and document concepts, business processes, systems and business requirements efficiently.
    • You have the ability to effectively manage multiple competing priorities
    • You have a willingness to improve your skills independently in new technologies and solutions
    • You are proactive in identifying the root cause of issues, seeking the best (sometimes not the easiest) solutions with an unwavering commitment to do what is right
    • You remain highly flexible and adaptable when faced with ambiguity
    • You effectively balance autonomy and collaboration
    • You inspire breakthrough thinking and continuous improvement
    • Your passion for your work is paralleled by your passion for getting outside and living it


    • You have a post-secondary degree in Apparel Design, Business Analysis or a relevant field, and/or equivalent business experience
    • You have experience using PLM systems for apparel businesses
    • You have experience working on Integration Projects
    • You have experience with working in an Agile methodology
    • You have experience using Jira
    • You have technical skills in advanced Excel, script writing, csv uploads