Product Manager, Technology (Salesforce Service Cloud)
North Vancouver, BC (Corporate)
Technology – Technology - Ecommerce /
Full-time /
Hybrid
Your Opportunity at ARC’TERYX:
As the Product Manager, Technology, you will be responsible for owning the complete product lifecycle of a technology product, that supports the eCommerce and Guest Service business teams in delivering a best-in-class experience for our guests at scale. Your responsibilities include delivering the strategic product roadmap from discovery, design, vendor selection, delivery, and support. You leverage your industry leading skills and experience in Human Centered Design (HCD) to continuously enhance our guest experiences. You lead through influence of a cross-functional agile product squad to create and execute the 12–18 month roadmap. and oversee budget and resource allocation, You will be responsible for a product's lifecycle from cradle to grave working closely with business stakeholders, development teams and/or vendors. This includes responsibility for the management of the product backlog, resourcing, work intake & prioritization, process alignment and issue resolution.
If you were the Product Manager, Technology now, here are some of the core activities you would be doing:
- Responsible for the complete product lifecycle, including implementation, maintenance, and end-of-life. Planning version management, continuous improvement, including security management, version & patch management, and production support
- Lead the cross functional product squad team of engineers, business analysts and quality assurance in the execution of the roadmap and vision ensuring tracking and timely delivery of milestones and alignment with business goals and objectives.
- Collaborate efficiently and effectively by building strong relationships with several cross-functional teams within the overall technology department and across the business.
- In close Partnership with the business product owner perform discovery research and provide input to the longer-term vision for a single product strategy.
- Partners closely with business product owner to prioritize the product backlog and new backlog intake
- Support the budgeting and forecasting process, providing insights to optimize financial planning for the product. Monitor and control the cost of executing the roadmap, optimizing resource allocation for maximum efficiency.
- Responsible for vendor relationships that support your technology products ensuring alignment with contractual agreements and service level expectations. and support the RFP process/procurement initiatives with the Senior Product Manager.
- Develop empathy for the guest/end-user by having the ability to incorporate Human Centered Design and guest journey mapping. Prioritize a continuous flow of feature backlog and align with product strategy.
- Responsible for regular and comprehensive product status reporting of the product and communication plan to all product stakeholders and senior leaders.
- Responsible for executing day-to-day product strategy for a single product. Delivering sprint commitments in full.
- Ensure risk and issue management by maintaining a RAID log and adopting an effective mitigation strategy. Escalating these in a timely manner and proposing recommendations to portfolio steerco for decision making.
Here are some of the things you could be working on in the future:
- Delivering new online experiences for our guests on our e-commerce channels.
- Improving our guest services agents’ ability to provide best in class service to our guests during and after the sales process in an efficient and intuitive user interface.
- Utilizing your experience and expertise to contribute specialized process improvement initiatives in the product management guild within the e-commerce and guest services team.
Are you our next Product Manager?
- You have a Bachelor’s degree or post-secondary education in Information Technology, Business or a related field
- You have 3+ years of experience as a Project or Product Manager/Owner
- You have demonstrated success working in an agile methodology
- You have a Scrum certification (CSM, CSPO, etc.)
- You have excellent interpersonal skills and the ability to work with all levels of stakeholders
- You have an exceptional ability to collaborate and contribute as a team player, and the ability to build strong, positive relationships within your team, and cross functionally.
- You have excellent communication and influencing skills with the ability to explain, articulate, and document concepts, frameworks and requirements
- You have strong organization and prioritization skills while managing multiple, competing priorities
- You have excellent time management skills with the ability to plan ahead and meet deadlines
- You are familiar with web-development
- You possess a high level of analytical and critical thinking
- You have strong facilitation, diplomacy, and leadership skills
- You have experience coaching and mentoring in an agile development environment
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You are able to balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
$104,000 - $130,000 a year
A reasonable estimate of the pay range is CAD$104,000 - CAD$130,000 at the time of this posting. Within the range, individual pay is determined by factors such as job-related skills, relevant experience, education and/or training.
Please note that the range details above reflect the base pay only and does not include our competitive bonus program and benefits that we offer.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
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