Sr. Technical Customer Success Manager (East Coast)

East Coast
Customer Success
Full-time
Are you someone that enjoys working closely with customers, being an advocate for them and championing their success? Armory is looking to grow the customer success team and add a Senior Technical Customer Success Manager. In this role you will be the voice of the customer and coordinate between Armory’s Sales, Product, and Engineering teams. You will be working with some of our largest customers to align roadways on the customer side and Armory side. You will work your way through the organization, unblocking and connecting with the right people to provide value to the customer. We are obsessed with customer success and you should be too.

We are looking for a Senior Technical Customer Success Manager that has experience in Customer Success, Customer Support or Professional Services. Someone that is highly technical and can answer customer questions using your expertise of the systems in the SDLC and cloud environments. This person will be able to alleviate asks from the customer before they come back into the organization. They are skilled at debugging and can quickly resolve small issues and questions or concerns our customers have. 

This is an exciting opportunity to be an early member of a customer success team at a fast growing start-up. You will have the opportunity to help shape and grow our Customer Success department.

Does some or most of following describe you? Let's chat

    • 10 years of relevant experience
    • Knows how to debug at a high level
    • Experience with linux, specifically you understand how it fails
    • Ability to manage multiple projects to success
    • Strong experience with customer interaction and support, Solutions Architect experience applies
    • Basic understanding of cloud and/or distributed systems 
    • Strong presentation skills, QBR (quarterly business reviews)
    • Bonus if you know Kubernetes, Spinnaker or other orchestration tools

In this role you will:

    • Filter and minimize smaller issues, questions and bugs that the customer has
    • Create and maintain relationships with all levels of our customers, from C level down
    • Mange our largest customers ensuring the success of our enterprise deals
    • Travel expectation of up to 30%
Armory is a Series B startup backed by Insight, Y Combinator (W17), Bain Capital, Crosslink Capital, and Javelin Venture Partners based in San Mateo, Ca. We believe software is the highest leverage way to improve humanity. So we’re building a platform to help software teams ship better software, faster by commercializing Spinnaker (Netflix OSS), a next-gen immutable infrastructure CD platform that enables blue/green deploys, canaries & rollbacks.Our platform automates software delivery to make engineers happy and productive. This helps companies innovate faster, and win.

Everyone at Armory works reasonable, flexible hours. We look for people who are thoughtful, can break down problems, work individually sometimes, and in pairs or teams at other times. You are trusted to work on your own but ask for help when you are blocked. Empathy for your coworkers and our customers is an important part of success here.

+ Full Time Only
+ East Coast
+ We sponsor visas
+ Relocation Assistance Available 

Take a peek at the perks & benefits of working at Armory: http://go.Armory.io/Awesome
More about Armory and our long-term vision: http://go.Armory.io/Manifesto
Check out our CEO’s Manifesto: http://go.Armory.io/CEO-Manifesto

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

When you apply, be sure to let us know if you will require immigration sponsorship to work at Armory, now or in the future.