Insights Manager
New York / Mountain View
Customer Experience – Customer Success /
Full-time /
Hybrid
How We Work: Core Principles at ASAPP
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship.
We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1. We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India—embracing both hybrid and remote work to bring the best minds together, wherever they are. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We are looking for an Insights Manager to join our Strategy & Insights Team to help guide data-driven recommendations that will shape the way that Generative AI will change customer experiences. Working closely with our Customer Success, Product Teams, and enterprise customers, you will analyze and interpret the interactions consumers have with the world’s largest brands and provide strategic guidance on how to maximize the value of those experiences. These insights will directly shape the experience customers have with brands and will guide the evolution of our AI products. The primary responsibilities of the role will include analyzing Generative AI deployments at large enterprises to uncover strategic recommendations, crafting narratives around performance and shaping measurement strategies.
The ideal candidate is a self-starter with a strong understanding of customer behavior and a proven ability to leverage advanced analytical techniques to uncover insights at scale.
This role is right for you if you:
Are skilled at turning complex datasets into actionable insights and compelling narratives
Have experience driving meaningful business impact through your analysis
Are constantly curious and are always looking for new ways to analyze data
Want to collaborate closely with cross-functional teams to help shape strategy, not just report the numbers
Can transform ambiguous directives into impactful outcomes
What you'll do
- Partner with large enterprises to shape their Generative AI through data-driven insights from their customer interaction data
- Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to influence account strategy and product roadmaps
- Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered
- Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences
- Identify new, creative ways to analyze data at scale
- Define measurement frameworks for new deployments
What you'll need
- Bachelor's degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience
- 4-6 years of experience in data analytics, strategy, consulting or a similar a role
- Demonstrated experience connecting data analysis to business drivers and customer-facing experience presenting these recommendations
- Advanced SQL skills, including the ability to write new queries and interpret existing queries
- Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
- Previous experience defining measurement strategies for complex businesses
- Strong written and verbal communication skills
What we'd like to see
- Experience leveraging large language models for analytics purposes
- Specific experience analyzing customer behavior
- Previous experience analyzing unstructured, conversational data
$140,000 - $175,000 a year
Compensation package is a combination of salary + performance bonus
Separately, we also offer a compelling equity grant comprised of stock options
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-AG1 #LI-Hybrid
