Director of Quality Engineering

Remote - Argentina /
Engineering /
Full-time
At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.

We are looking for a new leader for our Quality Engineering team, which encompasses automated test engineering, manual QA, and release engineering. You’ll work with other stakeholders across the organization (engineering, product, platform, SRE, etc.) to drive and support our vision: to empower engineering teams to produce high-quality work, allowing them to ship faster, more predictably, and with high confidence. We’re an early-stage, agile organization with a focus on delivering for our customers and we’re looking for help making the turn from launch, launch, launch to continuous improvement. You should have the experience, passion, and drive to work across the engineering org to develop quality practices outside of testing and guide test automation framework development to enable engineering teams to do more testing themselves. In this role, you will report to the VP of Platforms & Infrastructure, and you’ll be responsible for creating and iterating on the vision for the entire Quality Engineering department. As the director of a growing, globally distributed team of +20, you’ll act as a strategist, coach, mentor, and key decision-maker.

What you'll do

    • Formulate and iterate on the engagement model between Quality Engineering and the wider technical organization. There will always be fan-in to this group, and you will steer the group as you manage these many relationships.
    • Hire, cultivate, and mentor other leaders within the Test Automation, QA, and Release engineering teams
    • Grow currently nascent functions around release engineering and load testing
    • Foster a healthy and collaborative culture that embodies ASAPP's values

What you'll need

    • 3+ years of leadership experience within quality engineering teams
    • Experience managing managers in an organization of >14 employees
    • Hands on experience with both manual and automated testing practices
    • Exceptional leadership skills to help drive, adopt, negotiate, define and support our Modern Testing values across Engineering
    • Inclination to make monitoring and metrics, specially from production environments, a key component in how to maintain high quality
    • Desire to learn new things, work closely with peers from different teams, and help others

What we'd like to see

    • Experience managing a portfolio of different teams and skillsets
    • Experience managing internationally-distributed teams
    • Experience running test automation and QA groups for enterprise SaaS products at scale
    • Experience driving quality practices among product engineering teams

Benefits

    • Competitive compensation
    • Stock options
    • OSDE 410 for the family group
    • Wellness perks
    • Learning & development stipend
    • Mac equipment
    • 3 weeks vacation
    • English lessons
ASAPP is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. If you have a disability and need assistance with our employment application process, please email us at careers@asapp.com to obtain assistance. #LI-DNI