Director, E-commerce Merchandising
Austin, TX
Operations – Content & Merchandising /
Full Time /
Hybrid
As the Director, E-Commerce Merchandising, you will develop and drive the strategy of our Merchandising team to improve customer conversion and retention. You will utilize your experience and understanding of ecommerce trends, data, algorithmic recommendations, in-app promotion, and editorial curation to drive revenue growth and enhance the overall customer experience. This position leads our Merchandising team and reports to the VP, Revenue
What You'll Do
- Develop, evolve, and execute the ecommerce merchandising strategy in alignment with overall business objectives, customer experience, and merchant success
- Oversee the planning and execution of promotions, seasonal campaigns, and related product launches, ensuring timely execution and alignment with marketing and sales strategies
- Utilize data-driven insights and analytics to analyze performance, identify trends, optimize product assortment, and develop an holistic merchandising strategy that drives orders and profitability
- In partnership with the Integrated Marketing team, develop and align marketing campaigns with merchandising efforts to acquire new customers, retain existing customers, and strategically drive category and merchant adoption
- Lead a team of merchandising professionals, providing guidance, mentorship, and performance feedback to drive excellence and achieve department goals
- Foster a culture of collaboration, creativity, and accountability within the merchandising team, promoting a positive work environment and a passion for excellence
- In partnership with the Business Analytics and CRM teams, identify opportunities and provide strategic recommendations to build customer and merchant value by introducing new categories, merchants, and use cases to customers
- In partnership with the Integrated Marketing and Brand teams, add merchant locations and curate compelling editorial categories that solidify Favor as a local authority in Texas
- Collaborate with the Sales, Business Analytics, and CRM teams to drive success for existing merchant partners, and lay the groundwork for new merchant partnership opportunities
- Develop and optimize a campaign calendar to drive category and merchant awareness
- Partner with Product, Business Analytics, and Data Science teams to develop and implement merchandising tools, processes, algorithms and best practices to streamline workflows, improve efficiency, and develop recommendations that drive conversion and retention
- Stay current on industry trends, competitor activities, and emerging technologies to identify opportunities for innovation and differentiation in the e-commerce space
Skills You Have
- A bachelor's degree in business administration, marketing, merchandising, or related field
- A master of business administration degree is preferred
- 10 years of experience in ecommerce merchandising, with at least 4 years in a leadership role
- A proven track record of driving revenue growth and optimizing merchandising strategies in a fast-paced e-commerce environment
- A demonstrated track record of creating strategic relationships across the business while driving alignment on high-priority, high-visibility initiatives
- Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions
- A deep understanding of e-commerce platforms, technologies, and best practices, with proficiency in e-commerce analytics tools and systems
- Excellent time management and organizational skills with the ability to manage competing priorities while meeting deadlines
- Ability to partner seamlessly with cross-functional teams across an organization
Who You Are
- You are a strategic thinker with a results-oriented mindset, capable of developing and executing long-term merchandising plans while also managing day-to-day operations
- You are an excellent leader with communication and interpersonal skills that inspire and motivate cross-functional teams
- You thrive in a collaborative, team-oriented environment while effectively managing multiple priorities and deadlines
Life at Favor
Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce.
Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts!
Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.
Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.
Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.
Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer.
In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.
