Business Operations Analyst

Manila /
Operations /
Trim is a venture-backed fintech startup based in San Francisco. Our mission is to make Americans financially healthy at scale. In the past five years, we've saved our users more than $70M.

We are looking for a results-driven Business Operations Analyst to join our Bill Negotiation team. This role will own key strategic and operational projects, and will be empowered to use data driven decisions to help scale our business through its next phase of growth. 

This is a remote consultant contract role, based out of the Philippines, and reports to the Director of Revenue Operations. 

In this role you will...

+ Develop subject matter expertise in the Bill Negotiation business, becoming a product and process owner 
+ Identify opportunities to drive growth and efficiency across the Bill negotiation business
+ Investigate and solve unique business cases using SQL queries to analyze data, and understand operational nuances
+ Design creative and iterative solutions to address the Bill Negotiation team’s operational challenges 
+ Partner with cross-functional teams to improve workflows impacting both internal stakeholders (agents, stakeholders) and external customers (Trim’s users and B2B clients)

At Trim, we...

Trim is a small team and an early stage business. We are a dynamic and inventive bunch, and we work hard to uphold our team values: 

We are Customer Obsessed: We are focused on helping our customers achieve financial health. We use this as our guide post for major decisions, resource investments, and individual motivation.
We are Unstoppable Owners: We exhibit radical ownership by proactively taking responsibility for company growth. We always find a way to get things done and take responsibility for our individual successes and failures.
We are Truth-Seeking: We prioritize the truth without ego and operate with intellectual honesty in decision making and in our communication with our teammates, customers, and partners.
We are Compassionate Colleagues: We support our teammates through wins and challenges and bring positive energy to work which enables us to better serve our customers.
We are Constantly Evolving: We continuously strive to grow personally and professionally. We approach our work with curiosity and are not afraid to question the status quo. We embrace change and ambiguity!

You have...
+ An ownership mentality, and have a proven track record of shepherding projects over the finish line
+ Expert SQL skills 
+ A creative mindset, and high degree of business acumen and professionalism
+ At least 3 years experience in project/program management, business operations, or customer care
+ Experience working in high-growth, performance-focused environments
+ Professional experience in data modeling & analysis, including BI visualization tools such as Periscope
+ 2 years of experience working with or within the BPO industry
+ Clear verbal and written communication skills with strong American English proficiency
+ Demonstrated experience in managing change through other people 

Why apply?
Competitive salary and equity compensation.
Full benefits, including top-tier medical, dental, and vision insurance.
Unlimited vacation policy
Distributed working environment (mostly remote) In-person company off-site events, frequent virtual company happy hours, and monthly cross-team events

We are committed to a workplace that reflects the users we serve. We especially encourage women, people of color, and others who are underrepresented in the tech industry to apply.