Customer Support & Property Management Virtual Assistant
Philippines / South Africa
VA/EA – Operations /
Virtual Assistant / Part - Time /
Remote
About the Role
A rapidly growing short-term rental and property management company is seeking two proactive, highly capable Virtual Assistants to join their guest services and operations team. You’ll play a key role in ensuring smooth day-to-day property operations, handling guest inquiries, and supporting the local U.S. team during off-hours and weekends. The ideal candidates are detail-oriented, resourceful, and confident problem solvers who can think beyond templates and act quickly to resolve issues.
This is a guest-facing role — professionalism, great communication, and strong decision-making are essential.
Key Responsibilities
● Act as the first point of contact for guest communications (calls, texts, and emails).
● Manage lockouts, urgent guest needs, and property-related escalations promptly
and professionally.
● Use HostAway and Breezeway to track bookings, maintenance issues, and turnovers.
● Coordinate with local cleaning and maintenance teams to ensure on-time check-ins and
check-outs.
● Approve and personalize AI-generated guest responses using Host AI before sending.
● Update listings and ensure property information remains accurate across all platforms.
● Maintain records, guest notes, and task logs to ensure clear communication between
shifts.
● Collaborate closely with the local U.S. team to ensure seamless daily operations.
Required Skills & Experience
- 3+ years of experience in customer service, property management, or short-term rental operations.
- Familiarity with Hostway and Breezeway is highly preferred.
- Excellent English communication (verbal and written) with a neutral or clear accent for guest-facing calls.
- Strong judgment and ability to make decisions independently.
- Proficient in Google Workspace, Slack, and VoIP tools like Open Phone or Google Voice.
- Tech-savvy and quick to learn new systems.
- Stable internet connection and quiet work setup for handling live calls.
Soft Skills
- Professional, courteous, and customer-focused.
- Calm under pressure; excellent problem-solving skills.
- Dependable and self-managed — minimal supervision needed.
- Quick learner who adapts well to new systems and workflows.
$500 - $700 a month
Part-Time VA (Weekend Coverage)
Schedule: Saturday–Sunday, 9 AM–6 PM PST
Focus: Weekend guest communication, issue resolution, and booking management.
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
