Virtual Assistant — Customer Service & Operations (Health Tech)
Philippines / South Africa
VA/EA – Operations /
Virtual Assistant / Part - Time /
Remote
Job Description
Support a fast-moving health tech startup by owning day-to-day customer service and operations across a two-sided marketplace. You’ll thrive in an ambiguous, early-stage environment, work independently, and flex into new areas as the company scales.
Key Responsibilities
- Handle customer service inquiries with clear, timely, professional communication.
- Support onboarding across both sides of the marketplace (providers & end-users).
- Execute operations tasks: scheduling, follow-ups, ticketing, basic data entry, and task tracking.
- Draft and send professional emails; document SOPs/checklists as processes evolve.
- Use AI tools (e.g., ChatGPT, Gemini) to draft responses, summarize info, and speed up workflows.
- Maintain organized pipelines, notes, and updates; surface risks and blockers proactively.
- Collaborate directly with leadership; adapt scope as priorities change.
MUST-HAVES
- 1–3+ years in Customer Service, Operations, or VA roles.
- Excellent English communication (written & verbal); confident, concise email writing.
- AI literacy (ChatGPT, Gemini): prompt confidently to improve speed and quality.
- Highly organized, detail-oriented, and independent (minimal supervision).
- Comfortable with startup ambiguity and changing priorities.
- Availability for PST business hours.
NICE-TO-HAVES
- Marketplace or health/med-adjacent experience.
- Ticketing/CS tools, CRM familiarity, or light SOP creation.
- Basic spreadsheets/Google Workspace proficiency.
$500 - $800 a month
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
