Healthcare Virtual Assistant — Patient Intake, EHR & Insurance Liaison (HIPAA-Compliant)
South Africa / Philippines
VA/EA – Operations /
Virtual Assistant / Part - Time /
Remote
Job Description
Support a new medical practice by handling patient intake, accurate EHR documentation, and insurer/adjuster communications. Manage inbox triage, create and track follow-ups, and (if applicable) serve as first-line call handler via VOIP (e.g., RingCentral). The role begins part-time with flexible daily allocation (still within US business hours) and scales as patient volume grows. Strict HIPAA/PHI handling and BAA execution required.
Key responsibilities:
- Patient intake & scheduling; reminders and confirmations
- EHR updates/attachments; maintain complete, timely charts
- Insurance/adjuster liaison: emails, authorizations, document requests, status tracking
- Inbox triage; draft provider responses; escalate urgent issues
- VOIP call handling (if patient-facing): inbound/outbound, routing, call notes
- Quality control on data accuracy, completeness, and follow-ups
- Light admin/process support; create simple checklists/templates as needed
MUST HAVE
- Proven healthcare admin experience with EHR data entry & documentation accuracy
- HIPAA knowledge & adherence; willing to sign BAA; strict PHI confidentiality
- Clear, professional English (phone + email); patient-friendly manner (elderly population)
- US business hours availability with day-to-day flexibility (workload spikes)
- Tech-ready setup; familiarity with VOIP (e.g., RingCentral) and productivity tools
- Detail-oriented, proactive QC mindset; flags gaps, missing docs, and delays
$500 - $800 a month
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
