Senior Executive Virtual Assistant – Home Services (Plumbing Contractor)
South Africa / Philippines
VA/EA – Operations /
Remote
Role Summary
We are seeking a Senior Executive Virtual Assistant to support the owner of a residential
plumbing contractor business. This role is ideal for someone who is both hands-on with daily
administrative tasks and strategic enough to eventually manage additional VAs as the
company scales.
The VA will start by handling scheduling, processes, and back-office support, then grow into a
trusted partner assisting with management-level tasks, process development, and team
oversight.
Key Responsibilities
Administrative & Operational Support
● Manage scheduling, job tracking, and customer service coordination.
● Support back-office operations (invoicing, document management, data entry).
● Help streamline workflows and create repeatable processes.
Process Development & Tools
● Build and refine SOPs for daily operations.
● Learn and use ServiceTitan CRM (popular in home services; training will be provided if
needed).
● Implement efficient systems for task management and reporting.
Leadership & Future Team Oversight
● Serve as the first VA hire, with potential to train and oversee future VA hires.
● Act as a bridge between the owner and the VA team as the business expands.
● Contribute ideas for scaling and efficiency improvements.
Must-Have Qualifications
- 4+ years of experience as an Executive Assistant, Operations Assistant, or Virtual Assistant.
- Proven ability to take ownership of tasks, manage priorities, and deliver outcomes independently.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills (English).
- Tech-savvy and able to quickly learn new systems.
- Ability to work in the Pacific Time Zone (PT) with required overlap.
Nice-to-Have
- Experience in residential services (plumbing, HVAC, or home services industries).
- Familiarity with Service Titan or similar CRMs (Jobber, House call Pro, etc.).
- Prior experience developing SOPs and scaling support teams
$800 - $1,100 a month
Employment: Full-Time (40 hrs/week) — Remote
Schedule: Pacific Time Zone alignment (flexible start within PT business hours).
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$300 tenure bonus every 6 months
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
