Virtual Assistant - E-Commerce Customer Support & Operations
Philippines
VA/EA – Operations /
Customer Service /
Remote
Job Description:
We are seeking a dedicated and detail-oriented Virtual Assistant to join a small but growing e- commerce business specializing in niche consumer products. The role will blend customer service, Shopify order support, light vendor coordination, and basic 3PL logistics tracking. This position is ideal for someone who is proactive, dependable, and eager to grow with a close-knit team.
Key Responsibilities:
- Respond to customer service inquiries via email/chat using Gorgias
- Manage order-related tasks in Shopify, including: Accepting and reviewing new orders | Verifying shipping addresses | Tracking shipments and updating statuses
- Coordinate with vendors and dropshippers for broken/missing items or delays
- Liaise with 3PL to re-route or resend returned items
- Occasionally call vendors or customers (outbound, minimal)
- Assist with adding new products to Shopify (technical support, not content writing)
- Perform light QA of product listings (checking data and formatting)
- Provide internal support to the founder and existing content teammate
Must-Have Skills & Experience:
- Experience with Shopify (order management and basic backend tasks)
- Experience using customer service platforms like Gorgias or similar (Zendesk, Freshdesk, etc.)
- Strong written English and attention to detail
- Ability to make outbound calls using tools like RingCentral or OpenPhone
- Experience coordinating with 3PL or vendors is a plus
- Flexible and willing to learn niche product knowledge over time
- Reliable and proactive – looking for long-term stability
Nice-to-Have:
- Familiarity with Jewish culture/products (not required, but a plus)
- Experience with drop shipping logistics
- Background in e-commerce customer support roles
Work Schedule:
- Preferred: 9 AM – 5 PM EST, with some flexibility (e.g. 7 AM – 3 PM EST also acceptable)
- Full-time (40 hours/week)
$900 - $1,100 a month
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