Virtual Assistant - Patient Care & Scheduling (Chiropractic & Wellness Clinic)
South Africa / Philippines
VA/EA – Operations /
Virtual Assistant / Part - Time /
Remote
Job Description
Phone & Call Management: Answer incoming calls, return voicemails promptly, and handle same-/next-day scheduling changes (high call volume expected before holidays).
Patient Scheduling: Manage clinic scheduling system; schedule/reschedule appointments accurately and promptly.
Follow-Up Outreach: Contact “maroon” patients (those with no future appointments) and re-book them to ensure continuity of care.
Patient Retention & Education: Use provided scripts to encourage patients to stay consistent with treatment plans, reinforcing holistic, drug-free care philosophy.
Messaging & Documentation: Send reminders/confirmations via SMS/email; update schedule notes to reflect patient status.
Tools: Use OpenPhone VoIP for calls/texts; access clinic scheduling software via user account provided by clinic.
Part-Time (~3 hrs/week)
Schedule (EST):
Monday 8–12
Tuesday 12–6
Thursday 12–6
Friday 9–1
MUST-HAVES
- Strong phone communication skills — professional, warm, and persuasive with U.S. patients.
- Scheduling experience (preferably in healthcare or wellness).
- Alignment with holistic health values — supportive of natural healing and drug-free lifestyle.
- Proactive & detail-oriented — ensures follow-ups, call-backs, and “no-future-appt” patients are addressed.
- Clear written English for SMS/email communication and scheduling notes.
- Tech readiness: Able to use VoIP and learn clinic scheduling tools quickly.
- Reliability in EST hours, with stable internet, noise-free environment, and headset.
- Willing to sign HIPAA compliance forms and NDA.
Nice-to-Have
- Prior experience in chiropractic, wellness, or medical office front desk.
- Background in patient education, objection handling, or customer retention.
- Familiarity with VoIP and patient scheduling platforms.
Tools & Access (Provided by Clinic)
- VoIP system (OpenPhone) login.
- Clinic scheduling software user account.
- Scripts & education materials (holistic approach, supplements, natural healing).
- NDA & HIPAA forms for compliance.
$500 - $800 a month
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