Community Manager
Toronto, Ontario
Marketing – Growth and Digital Marketing /
Full time /
Hybrid
We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.
Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:
Challenging Fun
ONE Team
Customer Centric
Candid and Caring
Aim High
We’re looking for a strategic B2B Community Manager to build, scale, and elevate Ataccama’s customer community platform as a core part of our marketing and customer engagement strategy. You’ll own a professional, digital space designed for technical users and data leaders – a trusted peer-to-peer network where members share real-world use cases, exchange expertise, and explore new ideas together. In this role, you’ll develop and execute a community strategy that promotes thoughtful discussion, strengthens product adoption, and deepens brand loyalty. You’ll act as the key connector between our users and internal teams, ensuring the platform becomes a go-to destination for data professionals to become more proficient with the product, learn from each other, engage with Ataccama experts, and stay ahead of emerging industry trends.
We are open to a hybrid working setup visiting our office 2 days a week.
Your Challenge
- Drive strategic growth
- Define and execute the vision for a thriving global B2B customer community.
- Foster engagement among data leaders in governance, quality, MDM, and AI-readiness.
- Build community governance standards, from content policies to moderation models.
- Set KPIs and a roadmap to scale community impact and reach.
- Fuel engagement and advocacy
- Host standout moments: roundtables, AMAs, and interactive conversations.
- Build relationships with champions, experts, and high-impact contributors.
- Launch and grow an ambassador program to showcase customer voices.
- Create content that connects
- Develop peer-led content - product tips, use cases, tutorials, success stories.
- Collaborate across teams to deliver community-first campaigns and education.
- Inspire user-generated content to build trust and amplify reach.
- Act as the voice of the community
- Channel community insights to product, success, and marketing teams.
- Partner with CSMs and sales to integrate community into the customer journey.
- Align programs with business goals to support adoption, retention, and advocacy.
- Optimize performance and platforms
- Track and report on engagement, sentiment, and ROI.
- Use insights, A/B tests, and automation to fine-tune experiences.
- Manage and enhance the community platform, from usability to AI-powered features.
Is This You?
- Proven experience building and scaling B2B SaaS communities, ideally in tech or data, with 6+ years driving growth and engagement.
- A knack for connecting people, from community advocates to partners, and turning relationships into real business impact.
- A track record of leading standout campaigns, programs, and events that energize communities.
- A data-driven mindset, with experience tracking KPIs and turning insights into action.
- Strong storytelling and content development skills to drive meaningful conversations.
- Excellent collaboration and communication skills to align with product, marketing, and customer teams.
- Fluency with community platforms, engagement tools, and analytics dashboards.
- Experience launching ambassador and influencer programs that scale reach and credibility.
- Working knowledge of SEO, social engagement, and content distribution best practices.
- A deep understanding of the customer lifecycle and how community fuels retention, expansion, and advocacy.
Perks & Benefits
- Long-Term Incentive Program
- Get paid vacation plus the freedom of Flexible Time Off (FTO)—a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
- 5 sick days
- The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
- "Bring Your Friend" referral program
- Flexible working hours & hybrid work setup
- Annual package for mental health support
- RRSP plan available
- Corporate discounts on travel, fitness, attractions, and shopping
- Health, vision, and dental benefits
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Kitchen stocked with fresh fruit and juice, teas, and the best coffee
While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.
