Community Manager

Toronto, Ontario
Marketing – Growth and Digital Marketing /
Full time /
Hybrid
We are Ataccama, and we are on a mission to power a better future with data. Our product enables both technical and less technical ‘data people’ across their organizations to create high-quality, governed, safe, and reusable data products. It’s what made us a Leader in the Gartner Magic Quadrant® for Data Quality Solutions™, and what inspired Bain Capital Tech Opportunities to invest in our future growth.

Our vision is to be the leading AI-powered cloud data management company and to do that, we’re making Ataccama a great place to work and grow. Our people are located across the globe. They succeed by collaborating as a team and thrive in our company culture defined by these core values:

Challenging Fun
ONE Team
Customer Centric
Candid and Caring
Aim High

We’re looking for a strategic B2B Community Manager to build, scale, and elevate Ataccama’s customer community platform as a core part of our marketing and customer engagement strategy. You’ll own a professional, digital space designed for technical users and data leaders – a trusted peer-to-peer network where members share real-world use cases, exchange expertise, and explore new ideas together. In this role, you’ll develop and execute a community strategy that promotes thoughtful discussion, strengthens product adoption, and deepens brand loyalty. You’ll act as the key connector between our users and internal teams, ensuring the platform becomes a go-to destination for data professionals to become more proficient with the product, learn from each other, engage with Ataccama experts, and stay ahead of emerging industry trends.

Your Challenge

    • Drive strategic growth

    • Define and execute the vision for a thriving global B2B customer community.
    • Foster engagement among data leaders in governance, quality, MDM, and AI-readiness.
    • Build community governance standards, from content policies to moderation models.
    • Set KPIs and a roadmap to scale community impact and reach.

    • Fuel engagement and advocacy

    • Host standout moments: roundtables, AMAs, and interactive conversations.
    • Build relationships with champions, experts, and high-impact contributors.
    • Launch and grow an ambassador program to showcase customer voices.

    • Create content that connects

    • Develop peer-led content - product tips, use cases, tutorials, success stories.
    • Collaborate across teams to deliver community-first campaigns and education.
    • Inspire user-generated content to build trust and amplify reach.

    • Act as the voice of the community

    • Channel community insights to product, success, and marketing teams.
    • Partner with CSMs and sales to integrate community into the customer journey.
    • Align programs with business goals to support adoption, retention, and advocacy.

    • Optimize performance and platforms

    • Track and report on engagement, sentiment, and ROI.
    • Use insights, A/B tests, and automation to fine-tune experiences.
    • Manage and enhance the community platform, from usability to AI-powered features.

Is This You?

    • Proven experience building and scaling B2B SaaS communities, ideally in tech or data, with 6+ years driving growth and engagement.
    • A knack for connecting people, from community advocates to partners, and turning relationships into real business impact.
    • A track record of leading standout campaigns, programs, and events that energize communities.
    • A data-driven mindset, with experience tracking KPIs and turning insights into action.
    • Strong storytelling and content development skills to drive meaningful conversations.
    • Excellent collaboration and communication skills to align with product, marketing, and customer teams.
    • Fluency with community platforms, engagement tools, and analytics dashboards.
    • Experience launching ambassador and influencer programs that scale reach and credibility.
    • Working knowledge of SEO, social engagement, and content distribution best practices.
    • A deep understanding of the customer lifecycle and how community fuels retention, expansion, and advocacy.

Perks & Benefits

    • Long-Term Incentive Program
    • Get paid vacation plus the freedom of Flexible Time Off (FTO)—a policy that lets you take additional time off when needed, supporting your work-life balance and well-being
    • 5 sick days
    • The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
    • "Bring Your Friend" referral program
    • Flexible working hours & hybrid work setup
    • Annual package for mental health support
    • RRSP plan available
    • Corporate discounts on travel, fitness, attractions, and shopping
    • Health, vision, and dental benefits
    • Conference tickets to the best industry events of the year
    • Online courses & company access to Udemy to hone your skills
    • Kitchen stocked with fresh fruit and juice, teas, and the best coffee

    • While we highly value cooperation with all our business partners, we don’t accept unsolicited resumes from any sources other than directly from a candidate. We reserve the right not to pay any fee for sending an unsolicited offer containing the details or resume of a job candidate, even if the relevant candidate is employed by our company.