Customer Support Engineer

USA (Remote)
Customer Experience – Customer Support /
Full Time /
Are you a data champion yearning to tackle challenges head-on and empower others? Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Customer Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.

Embrace the Impact:

    • Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
    • Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
    • See the difference you make: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.

Unleash Your Data Prowess:

    • Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
    • Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
    • Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
    • Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.

Are you the data whisperer we seek?

    • 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
    • Expertise in data-related domains: data catalogs, governance, quality, observability, etc.
    • Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
    • Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
    • Bachelors/Masters in Computer Science or a related field preferred.
Ready to unlock the power of data? Apply now and embark on a journey of impact, growth, and data mastery!