Technical Support Engineer - US
United States
Customer Experience – Customer Support /
Full Time /
Remote
At Atlan, we’re proud to be the leader in the Forrester Wave: Enterprise Data Catalogs, Q3 2024, and working with the world’s largest organisations to drive innovation and success. Our growth and impact have created an exciting opportunity for a Technical Support Engineer in the US. 🏆
Join Atlan, where we're leading the active metadata management revolution, enabling data teams to unlock insights and drive innovation. As a Technic Support Engineer, you'll be at the forefront, directly tackling support tickets and guiding our customers to conquer data mountains with confidence.
Your Mission:
- Work with industry leaders: Collaborate with top-tier data teams, pushing the boundaries of data discovery, governance, and quality.
- Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
- Customer Superhero: Directly resolve customer concerns and inquiries through support tickets, empowering them to achieve their data-driven goals.
- Become a data guru: Deepen your expertise in data catalogs, governance, quality, observability, warehouses, lakes, CDPs, and beyond.
- Master the Atlan arsenal: Seamlessly troubleshoot, analyze, and resolve issues raised in support tickets, guiding customers on platform intricacies.
- Collaborate like a champion: Team up with engineers to address pain points and elevate the Atlan experience.
- Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
- Train and mentor: new team members as we scale our Customer Happiness function
What Makes You a Great Fit:
- Experience: 4+ years of: Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience.
- Expertise: in data-related domains: data catalogs, governance, quality, observability, etc.
- Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP).
- Familiarity with DBT/Snowflake/Databricks, prior experience with data platforms and governance, strong customer relationship building skills.
- Good to have the understanding of at least one of the programming languages (PHP, Java, Python).
Join the Atlan revolution and unleash your potential as a Technical Support Engineer
