Lead Customer Engineering Specialist (Remote)

India, Remote
Product & Engineering – Engineering /
Full Time /
We are hiring a Lead Customer Engineering Specialist within our Product & Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.

What will you do at Atlan?

    • Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.
    • Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.
    • Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.
    • Lead & inspire: Mentor others, share your expertise & foster a collaborative environment where everyone thrives.

What makes you a match?

    • 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.
    • Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g.
    • Reverse engineer (problem statement to code snippet)
    • Run code locally and understand the flow line by line
    • Test fixes locally and commit the changes
    • Passion for empowering users: Understand their pain points & find solutions that make a real impact.
    • Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.
    • Communication that shines: Clearly explain technical concepts to anyone.
    • Preferred:
    • Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).
    • SaaS & startup environment familiarity.
    • Worked as a Software Engineer (bug-fixing and/or feature development)
    • Experience leading a technical team.
    • What you will get?
    • Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.
    • Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
    • Cultural Immersion: Immerse yourself in a culture that values learning, knowledge-sharing, and plenty of pet photos on Slack! 🐕🐈