Enterprise Customer Success Manager

USA (Remote)
Customer Experience – Customer Success /
Full Time /
Own Success. Shape the Future. Be a Data Hero at Atlan.

Impact & Purpose:

    • Join the Active Metadata Management Revolution: Be at the forefront of a paradigm shift, leading data teams globally towards better collaboration and governance.
    • Partner with Data Titans: Shape the success of Atlan's biggest, most strategic customers, including industry leaders and innovators.
    • Drive Real Value, Real Fast: Directly impact customer outcomes, helping them achieve data-driven success through effective metadata management.
    • Shape the Product: Your voice matters. Be heard by our product team and influence the future of Atlan's solutions.

Your Mission:

    • Become the Trusted Advisor: Guide customers to unlock the full potential of Atlan, conceptualize new use cases, and maximize their ROI.
    • Build Bridges & Relationships: Foster strong connections with stakeholders at all levels, from CDOs and CIOs to data practitioners.
    • Champion Customer Success: Ensure seamless onboarding, training, and support, driving high adoption and user delight.
    • Evangelize the Data Hero Journey: Share your customers' success stories and inspire the global data community.

What Makes You a Fit:

    • Proven Experience: Background in Customer Success Management (CSM) with a focus on data governance, data quality, or related fields (e.g., data lineage, data security, data privacy).
    • Passionate Believer: You champion customer success and believe in the power of data collaboration.
    • Technical Savvy: Strong understanding of data management principles and technologies.
    • Relationship Builder: You build trust and rapport easily, becoming a trusted advisor to your customers.
    • Strategic Thinker: You can translate customer needs into actionable insights and product improvements.
Join us and be part of something bigger. Apply today!