Senior Site Reliability Engineer - Jira Service Management

Sydney, Australia /
Full Time
Atlassian is continuing to hire with all interviewing and on-boarding done virtually due to COVID-19. All new and existing Atlassians will continue to work from home until it’s safe to return to our offices. When our offices re-open, we will provide the choice to work from home or return to work in an office unless a job requirement makes it necessary for a particular role to be performed at an Atlassian office.

Enjoy solving problems at scale? Are you passionate about building robust and reliable systems? Do you want to work on one of Atlassian’s fastest growing products? Join us in the Jira Service Management team for your next big challenge!
Jira Service Management represents Atlassian’s next big step into the IT service management market, and we are looking for an SRE to help us build out scalable cloud services which will bring the best of Agile and DevOps together.

This is a great opportunity to join a new team based in Sydney, working alongside some of our newest team members that joined as part of Atlassian’s recent acquisition of Mindville. The team will be responsible for scaling and supporting the services that will deliver a rich asset management and configuration experience to our growing IT customer base.

An ideal candidate is someone who is passionate about building reliable services, enjoys systems engineering, keeps on top of industry trends (particularly those related to reliability & scale) and loves bringing their knowledge into the team. We'd love it if you brought a deep understanding of modern cloud infrastructure, programming expertise, operational experience and a desire to change the status quo. We'll support you with robust backend systems, mature processes, and a motivated team with a strong desire to not f*** the customer. We're looking for an engineer who can analyse and help improve our services and processes to get us to an even higher level of availability, scalability, and reliability.

More about you

On your first day, we'll expect you to have:

    • Software development experience with at least one of the following languages: Python, Java
    • Deep understanding of Linux systems
    • Hands-on experience with Kubernetes (min 1+ years)
    • Hands-on experience with Ansible and Terraform for large automation tasks
    • Hands-on experience with cloud infrastructure such as AWS, Google compute, Azure, Rackspace cloud - minimum of 2 years
    • Experience operating high-availability, fault-tolerant, scalable, distributed software in production
    • Experience in diagnosing and solving user facing service outages
    • Experience working with RDBMS, such as Postgres or MySQL
    • Strong organisational and interpersonal skills, with experience developing and instilling a culture of operational maturity
    • Solid communication skills with team members near and far

It would be great, but not mandatory, if you had:

    • Exposure to and maintenance of configuration management and orchestration tools at scale
    • Experience building web-services and clients using REST/GraphQL
    • An understanding of observability (monitoring, logging and tracing)
    • Exposure to CI/CD tools and practices
    • Experience working with Atlassian products such as Jira and Confluence
    • Awareness and insight into industry trends (technology, methods and tooling)
More about our Team 

As a member of the Jira Service Management team, you'll join a group of friendly, passionate and hardworking individuals! We're a unique team in Atlassian known especially for its quirkiness, passion, and close-knit relationships between members. On the technical side, we have frequent code-forums, brown bags and lightning talks to up-skill our team. On the social side, we have fun talks, team lunches, quarterly team events, things we have adapted yet continue to maintain all while working remotely since March 2020.
Check our more information via these blogs to get further context on our exciting challenges: Introducing Jira Service Management, Atlassian Acquires Mindville

More about our benefits

Whether you work in an office or a distributed team, Atlassian is highly collaborative and yes, fun! To support you at work (and play) we offer some fantastic perks: ample time off to relax and recharge, flexible working options, five paid volunteer days a year for your favourite cause, an annual allowance to support your learning & growth, unique ShipIt days, a company paid trip after five years and lots more.

More about Atlassian

Creating software that empowers everyone from small startups to the who’s who of tech is why we’re here. We build tools like Jira, Confluence, Bitbucket, and Trello to help teams across the world become more nimble, creative, and aligned—collaboration is the heart of every product we dream of at Atlassian. From Amsterdam and Austin, to Sydney and San Francisco, we’re looking for people who want to write the future and who believe that we can accomplish so much more together than apart. At Atlassian, we’re committed to an environment where everyone has the autonomy and freedom to thrive, as well as the support of like-minded colleagues who are motivated by a common goal to: Unleash the potential of every team.

Additional Information

We believe that the unique contributions of all Atlassians is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Atlassian is committed to providing reasonable accommodations to all individuals participating in the application and interview process, and while performing job functions. Please note that you will have the opportunity to request accommodations at each stage of the assessment process. To request accommodations before scheduling an interview, please reach out to and someone will follow up shortly.

All your information will be kept confidential according to EEO guidelines.

Learn more about Atlassian’s culture, interviewing flow, and hiring process by checking out our Candidate Resource Hub.