Customer Success Manager, SMB

Remote /
Customer Success /
About Us

Learn more about our company and mission on our Careers Page.

Role and Responsibilities

    • Oversee and own a dedicated book of business of SMB customers (fleet owners and managers)
    • Become the AtoB expert and educate your customers on best practices regarding AtoB
    • Stay abreast of customer’s top initiatives and projects and help them leverage AtoB to meet their desired outcomes.
    • Actively identify and close expansion opportunities (upsell) that align with our customer's needs.
    • Increase AtoB customers’ value, product knowledge, and adoption by conducting proactive engagements
    • Discover customer pain points, advocate for them internally to influence product changes.
    • Work closely with the product, sales, and engineering to help guide the product roadmap based on our customer's needs
    • Manage and affect retention through performing churn mitigation activities (i.e. calling non-responsive customers)
    • Assist in optimizing internal processes, customer journey/milestone activities, and talk tracks to ensure a unified and optimal customer experience.
    • Assist in building the CS department through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements.

Preferred Background

    • 3+ years of experience in customer success, business development, or account management roles.
    • Track record of onboarding, retaining, and upselling accounts.
    • Excellent consultative skills with experience in guiding customer's journeys
    • Diplomacy, tact, and poise under pressure when working through customer issues
    • Extremely tech-savvy and able to navigate sales tools (Salesforce, Zendesk, Slack, etc.)
    • Bonus: Transportation, Fintech, Fuel Card, or logistics industry experience.
    • Bonus: Startup experience with a focus on SMBs.

Compensation and Benefits

    • This role will start on a 1099 contract basis, with $60-75K in base pay + performance-based bonus. Salary negotiable for exceptional candidates.
    • Location: Remote — wherever you want in USA or Canada :)