Customer Support

Remote /
Support /
About Us

Learn more about our company and mission on our Careers Page.

Roles & Responsibilities

    • Process technical and non-technical support tickets, always looking for ways to improve ticket-processing metrics.
    • Reproduce and escalate issues reported by users.
    • Create and maintain documentation for our knowledge base.
    • Help prioritize issues in a high-volume environment by analyzing the severity of bugs.
    • Improve the team’s productivity and efficiency.
    • Acting as support for the sales team, including study management and various marketing tasks
    • Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
    • Various tasks for QA support
    • Other duties as assigned

Qualifications

    • 2+ years of experience supporting a technical product in customer support.
    • Excellent verbal and written communication skills
    • Experience collaborating closely with teams outside of support
    • Is comfortable with both Microsoft Windows and macOS environments.
    • Demonstrates strong reading comprehension and attention to detail.
    • Familiarity with tools like Zendesk and JIRA.
    • Knows how to diagnose issues and reproduce bugs.
    • Ability to work evenings and weekends as needed