Business Operations (Associate/Manager)

Remote /
Strategy & Operations /
Our mission
The trucking and logistics industry provides the backbone of the economy. But the payments infrastructure on which it runs is broken. For the hard-working men and women of this sector, the existing suite of payment tools is outdated, difficult to use, prone to fraud, and saddled with shady fee structures. The incumbent players in this space often overlook the economic and practical needs of this user base.

We're changing that. AtoB is building Stripe for Transportation — modernizing the payments infrastructure for trucking and logistics. Supply chains rely on the timely movement of capital to function efficiently. Our end game is a world in which that capital movement occurs fairly, smoothly, and without delay. As we pursue that end game, we aim to center our customers in every way — offering them world-class customer experience and building products that work with and around the unique constraints of their daily lives. We build for fleet managers in the office and drivers on the road. We strive for products that are efficient, satisfying, and useful. Our customers enable our modern economy — they deserve it.

Our history and background
Our founding team has backgrounds working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, building apps that were featured on the Apple app store, and completing other great projects. We have staff and senior engineers from Google, Uber, Meta, Shopify, Airbnb, etc.

We have raised over $100 million in venture capital from investors such as General Catalyst, Bloomberg Beta, Y Combinator; founders and CEOs of companies like Google (Eric Schmidt), Salesforce (Marc Benioff), Coinbase, DoorDash, Instacart, Mozilla, Wealthfront, Segment, Gusto, Figma; CxOs and founding team members of Uber, PayPal and Stripe; angels like Elad Gil, Naval Ravikant, Gokul Rajaram; and other funds such as Climate Capital, Contrary Capital, Collaborative Fund, Designer Fund, Human Capital, Leadout, XYZ Capital, among others.
We are excited to open up more seats in this rocket ship!

Our BizOps team handles a variety of problem-solving challenges. Expect to own a particular area of our business, collaborate with teammates across Engineering, Sales, and Customer Success, and leverage your analytical toolkit on a daily basis. We can't guarantee what particular problem you'll work on when you join (it depends on both our needs + your particular strengths), but some problems we've tackled thus far are below!

In this role you might work on:

    • Determining vertical-specific KPIs
    • Addressing leaks in our funnel, pre-and post-sales
    • Building a process playbook and developing policies for our underwriting team
    • Developing sales enablement materials + ensuring their adoption
    • Creating a bonus structure for our commission-based teams
    • Running experiments to increase our growth or revenue
    • Conducting interviews with customers to inform product decisions (and then working with the engineering team to implement)
    • Managing org-wide adoption of new software as we scale and develop the need for new tools

What we're looking for:

    • Experience at a high-growth startup, in the transport/logistics industry, or in a heavily analytical role is a plus
    • We are open to different experience levels for this role; your exact responsibilities and scope will match the experience you bring to the table
    • Proficiency in data analysis (SQL, Python, or R); we mostly use PostgreSQL

Offer Details:

    • Remote within the US and Canada
    • Competitive salary commensurate with experience
    • Unlimited PTO
    • Great benefits and 401(k) match
    • Competitive early employee equity