Risk Dispute Specialist

Remote /
Risk /
Full Time - Remote
Our mission
The trucking and logistics industry provides the backbone of the economy. But the payments infrastructure on which it runs is broken. For the hard-working men and women of this sector, the existing suite of payment tools is outdated, difficult to use, prone to fraud, and saddled with shady fee structures. The incumbent players in this space often overlook the economic and practical needs of this user base.

We're changing that. AtoB is building Stripe for Transportation — modernizing the payments infrastructure for trucking and logistics. Supply chains rely on the timely movement of capital to function efficiently. Our end game is a world in which that capital movement occurs fairly, smoothly, and without delay. As we pursue that end game, we aim to center our customers in every way — offering them world-class customer experience and building products that work with and around the unique constraints of their daily lives. We build for fleet managers in the office and drivers on the road. We strive for products that are efficient, satisfying, and useful. Our customers enable our modern economy — they deserve it.

Our history and background
Our founding team has backgrounds working on autonomous vehicles at Cruise Automation, leading ops and growth for Uber, building apps that were featured on the Apple app store, and completing other great projects. We have staff and senior engineers from Google, Uber, Meta, Shopify, etc.

We have raised over $100 million in venture capital from investors such as General Catalyst, Bloomberg Beta, Y Combinator; founders and CEOs of companies like Google (Eric Schmidt), Salesforce (Marc Benioff), Coinbase, DoorDash, Instacart, Mozilla, Wealthfront, Segment, Gusto, Figma; CxOs and founding team members of Uber, PayPal and Stripe; angels like Elad Gil, Naval Ravikant, Gokul Rajaram; and other funds such as Climate Capital, Contrary Capital, Collaborative Fund, Designer Fund, Human Capital, Leadout, XYZ Capital, among others.
We are excited to open up more seats in this rocket ship!

About the role: As a Risk Dispute Specialist, you will provide support to AtoB customer’s fuel card chargeback program. You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution.
As a Risk Dispute Specialist, you’ll help us investigate member dispute claims, coordinate funds recovery with customers, and resolve claims in accordance with Federal Regulations and network rules.

In this role you will:

    • Investigate, evaluate, and process disputes/chargebacks for purchases and payments
    • Be a continuous learner due to updated network regulatory requirements and customer guidelines
    • Monitor systems to detect possible fraudulent behavior related to card usage
    • Contact customers/cardholders to investigate possible fraud
    • Deliver great customer experience through various channels (email and phone) with customers and cardholders
    • Track and action case within timeframes based on regulatory guidelines and customer requirements
    • Make recommendations to implement changes in our continuous efforts to improve processes
    • Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input
    • Engage cross-functionally (support, engineering, etc.) to ensure we are managing customers fairly, accurately, and competitively
    • Enter data into customer-specific systems to accurately record and keep track of cardholder, card, transaction, and case information
    • Develop expertise on credit and debt management
    • Participate in special projects focused on our risk operations, such as collaborating with our support team, business operations, etc. to improve our policies and processes

What we're looking for:

    • Detail-oriented with strong analytical skills
    • Experience within small business cards, payments, lending, or related industries
    • Experience collaborating with stakeholders
    • Experience with fast-paced tech company or startup
    • Excellent communication (oral and written)
    • Excitement in continuously improving processes 
    • 1-2+ years of experience with issuing disputes (purchases & payments)

Offer details:

    • Remote within the US and Canada
    • Competitive salary commensurate with experience
    • Unlimited PTO
    • Great benefits and 401(k) match
    • Competitive early employee equity