Concierge

Los Angeles, CA
Homebound
Full-time
Homebound’s mission is to create a better way to build a home leveraging technology, and we’re already delivering on that mission on places that need it the most: communities impacted by devastating wildfires.

With a better labor model, a more efficient building process, and a delightful homeowner experience, Homebound will transform the single family home market, and rebuild communities along the way.

We are already helping dozens of homeowners in Sonoma, Napa, Ventura and Los Angeles counties, and are rapidly expanding to new markets. Join us.

Role Overview:

Unlike other construction company Homebound is focused on rebuilding homes for those affected by a natural disaster. This client is much more emotionally charged and tasked with not only rebuilding a home but rebuilding a life. The concierge should be prepared to be teammates with not only the internal team but also the homeowner. 

To be successful in this role you must serve as the client’s main point of contact throughout the design, construction, and turnover process, being the point person serving the client and the community team (e.g., construction, warranty, design studio, insurance and legal).

Responsibilities:

    • Clearly communicate with the client 
    • Relay timeline expectations with the client and the internal team 
    • Partner with design and forward planning to help educate the homeowner on next steps 
    • Update the technology platform with all scheduling updates 
    • Work with accounting on budgets and billings 
    • Set clear and concise expectations with the client that support Homebound’s processes and policies
    • Provide client with relevant weekly updates on the status of their project and help answer all questions or concerns they may have
    • Track and update community team reports, community dashboards, contact report tracking, scorecards, standards of excellence, and community

Requirements:

    • 6+ years of construction related experience
    • Have hands-on experience with full construction life-cycle
    • Understand plan submittal and permitting process
    • Strong communication skills, both written and verbal
    • Ability to handle multiple projects in various stages of development

Who you are:

    • Forward thinker with the desire to innovate and explore new methods
    • Get sh*t done attitude, tenacious and willing to do whatever it takes
    • Emotionally intelligent 
    • Flexible, and excited to work on whatever will drive biggest immediate results against what the company currently needs
    • Excels in a startup environment by staying organized, not being afraid to take initiative and willing to jump in and help wherever needed
    • Willing to tackle the big and the small
Homebound is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Homebound considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.