Manager, Key Accounts

Calgary, AB
OPERATIONS – Client Services
Full-time
ATTAbotics provides a robotic warehousing and fulfillment system that is being noticed by industry experts including some of the top global automation companies in the world. ATTAbotics has a very disruptive technology that has the potential to redefine the e-Commerce and warehousing fulfillment market. ATTAbotics has taken a different perspective on the technology. Instead of developing technology to speed the human workload, ATTAbotics is creating a robotic centric storage and retrieval system. A goods to person system that can be deployed in an extremely small space, for a lower entry level cost, providing industry leading throughput.

Who you are:

    • Undergraduate degree with minimum 8-10 years of Account Management experience within a fast-paced business environment
    • Proven track record in establishing strong customer relationships and leading a team of account managers.

What we need:

    • Lead and develop the Client Services Key Account Management department
    • Recruit and mentor Key Account Managers
    • Develop KPIs for the department
    • Complete development of ATTABotics service offerings
    • Single point of contact for customer escalation
    • Be Voice of Customer (VoC) to any new projects related to key accounts
    • SME on customer business and growth plan
    • Regularly touch base with customers to collect feedback and improvement opportunities
    • Conduct Quarterly Business Review (QBR)
    • Develop strategic account plans
    • Build strong and long-term relationships with customers
    • Help organize and support ATTAbotics User Conference
    • Conduct Annual NPS survey
ATTAbotics is committed to employing the best people to do the best job possible within our environment. We hire based on merit and are strongly committed to cultivating diversity as a source of excellence. ATTAbotics firmly believes that a vast array of perspectives produces and promotes innovation and business success. Our corporate diversity encompasses differences in ethnicity, gender identity or expression, language, age, sexual orientation, religion, socio-economic status, physical and mental ability and education