Field Service Engineer
OPERATIONS – Client Operations
You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of objectives on time. You want to figure out why things tick which makes you tick but very little ticks you off. You want to think outside of the box and continually challenge your own limits, as well as those around you. You have a mad scientist mentality where you want to be part of the robots building robots revolution.
ATTAbotics provides a robotic warehousing and fulfillment system that has is being noticed by industry experts including some of the top global automation companies in the world. ATTAbotics has a very disruptive technology that has the potential to redefine the eCommerce and warehousing fulfillment market. ATTAbotics has taken a different perspective on the technology. Instead of developing technology to speed the human workload, ATTAbotics is creating a robotic centric storage and retrieval system. A goods to person system that can be deployed in an extremely small space, for a lower entry level cost, providing industry leading throughput.
Who you are and what we need:
- 3+ years experience as a Field Service Engineer
- Independently conduct preventive maintenance, upgrades or repair of the equipment and infrastructure available at the client site
- Help with the installation process of new and advanced technologies
- Tests machines that are already installed for their performance and safety
- Ensure timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction
- Escalate issues to tech support team or engineering if required
- Create regular reports to highlight performance KPIs and other system usage data
- Ability to work flexible shifts and to adapt to changing work schedules
- Demonstrated ability to diagnose and fix hardware and software industrial equipment
- Able to manage technical work in the field with little to no supervision
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Familiarity with remote desktop applications and help desk application (e.g. Salesforce Service Cloud)
- Excellent problem-solving, communication and organizational skills
- Ability to provide step-by-step technical help, both written and verbal
- Bachelor's or associates degree in Electrical Engineering
- Other technical certifications would be beneficial
If this description describes you perfectly and the work environment you know you can thrive in, send us your resume as well as describe to us what you’re passionate about and we may just reach out to you.
ATTAbotics is committed to employing the best people to do the best job possible within our environment. We hire based on merit and are strongly committed to cultivating diversity as a source of excellence. ATTAbotics firmly believes that a vast array of perspectives produces and promotes innovation and business success. Our corporate diversity encompasses differences in ethnicity, gender identity or expression, language, age, sexual orientation, religion, socio-economic status, physical and mental ability and education.