Manager, Support & Maintenance

Calgary, AB
OPERATIONS – Client Services
Full-time
About You
You want to work for a fast-paced company that thinks big and dreams huge. You are driven, view work as more than just a job, and are never satisfied with a project left half-done. You have a strong sense of personal ownership and responsibility for completion of objectives on time. You want to figure out why things tick which makes you tick but very little ticks you off. You want to think outside of the box and continually challenge your own limits, as well as those around you. You have a mad scientist mentality where you want to be part of the robots building robots revolution.

About ATTAbotics
ATTAbotics provides a robotic warehousing and fulfillment system that is being noticed by industry experts including some of the top global automation companies in the world. ATTAbotics has a very disruptive technology that has the potential to redefine the e-Commerce and warehousing fulfillment market. ATTAbotics has taken a different perspective on the technology. Instead of developing technology to speed the human workload, ATTAbotics is creating a robotic centric storage and retrieval system. A goods to person system that can be deployed in an extremely small space, for a lower entry level cost, providing industry leading throughput.

Who you are:

    • Direct and oversee all aspects of ATTAbotics customer support and maintenance policies, objectives, and initiatives. 
    • Develop service level standards focused on response times and issue resolution. 
    • Establishes policies and procedures that produce high quality support and maintenance delivery and that reflect industry best practices. 
    • Manage support & maintenance team and departmental functions. 
    • Ensure that systems are in place and are utilized to capture and report on service metrics, including any customer feedback or trends in product or service issues. 
    • Align customer support and maintenance activities and initiatives to support and enhance the objectives of the organization. 
    • Create functional strategies and specific objectives for the sub-function and develops budgets, policies, procedures to support the functional infrastructure.
    • Other duties as required.
If this description describes you perfectly and the work environment you know you can thrive in, send us your resume as well as describe to us what you’re passionate about and we may just reach out to you.

ATTAbotics is committed to employing the best people to do the best job possible within our environment. We hire based on merit and are strongly committed to cultivating diversity as a source of excellence. ATTAbotics firmly believes that a vast array of perspectives produces and promotes innovation and business success. Our corporate diversity encompasses differences in ethnicity, gender identity or expression, language, age, sexual orientation, religion, socio-economic status, physical and mental ability and education