Senior Product Manager, Privy

United States /
Product /
About Attentive: 
Attentive® is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Privy, an Attentive company, is the email marketing platform for Shopify & Wix stores that need the tools & coaching to grow from $0 to $1 million in sales. We're the #1 reviewed sales app in the Shopify app store, and to date 500,000+ small e-commerce brands around the world use Privy -- and we've helped them generate $7+ billion in sales so far. Our mission is to provide the tools, education, and support small e-commerce brands need to grow their online stores and build thriving businesses.

We were named an Inc. 5000 fastest growing company (3 consecutive years!), and a Built-In Boston Best Place to Work.
And guess what? With our recent acquisition by text marketing leader, Attentive, we're not slowing down any time soon! We've got the feeling of a small team with the resources of a large company, with a bright future ahead of us. 

You @ Privy (an Attentive company):

    • As a Senior Product Manager, you will own a product area and drive strategy, roadmap, execution, and collaborate on go-to-market. You’ll succeed by working cross-functionally with other Product Managers, Product Designers, Engineering, Product Analytics, and go-to-market stakeholders to understand customer and business needs, to prioritize high value/ high impact initiatives, and to drive product development from start to finish. If you’re looking to optimize for learning & development to continue growing your career while making an immediate business and customer impact, this is an excellent opportunity for you.

Your responsibilities:

    • Develop a point of view, create, and manage your roadmap
    • Meet with customers, PMs and Engineers from other teams, and go-to-market stakeholders to understand their problems and needs
    • Write one-pagers (the job to be done, the background of the problem, important metrics we are tracking and looking to improve, etc.) to effectively communicate the problem and your ideas to the Platform team
    • Manage the product backlog to prioritize feature development, technical debt, customer escalations (bugs), and user experience updates
    • Define key metrics and measure the impact of each product launch
    • Coordinate and enable the go-to-market teams on new feature launches or improvements to existing systems
    • Solicit feedback from customers and internal stakeholders to identify opportunities for improving and expanding Privy product offerings

About You:

    • 4+ years of experience as a software product manager
    • Experience marketing tools, Shopify, or other SMB products a plus
    • You have experience assuming the core Product Manager responsibilities in an Agile environment, e.g. grooming & prioritizing a product backlog, writing product requirements, preparing work for sprint planning, attending the team standup, working with your engineering counterparts to support the team throughout the sprint, etc.
    • Demonstrated ability to take ownership of product metrics and deliver improvements on key performance indicators (KPIs)
    • Passionate about delivering customer value through continuous integration environments
    • Strong communication skills in both speech and writing; able to precisely communicate complex ideas to technical and non-technical audiences
    • Attention to detail; capable of analyzing problems at a detailed level without losing sight of the big picture
You'll get competitive perks and benefits from health care to home office equipment, to help you bring your best self to work. 


Attentive Company Values
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers 

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.