Senior IT Support Associate
San Francisco, CA
Engineering /
Full-Time /
Hybrid
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the Role
As a Senior IT Support Associate, you’ll serve as the primary IT contact for our San Francisco office. You’ll own frontline support, manage hardware logistics, and contribute to IT roadmap initiatives—all while maintaining high standards of responsiveness and execution. You’ll thrive in this role if you take initiative, move quickly, and enjoy balancing operational excellence with small but high-impact technical projects. You’ll also partner closely with IT teammates and your manager based in our New York office, ensuring seamless support coverage and alignment across coasts.
This hybrid role requires on-site presence Tuesday through Thursday from 8 AM to 5 PM.
What You’ll Accomplish
- Act as the go-to IT lead for the SF office, supporting AV, network, hardware, and access issues
- Resolve support tickets in Jira Service Management promptly, meeting SLA targets
- Ensure 100% on-time laptop delivery and provide hands-on support for new hire onboarding
- Manage asset workflows: process Retriever returns, maintain inventory, and handle e-waste
- Participate in 2-week sprint planning, owning 1–2 mini-projects per cycle
- Escalate urgent issues (SEV1s) appropriately and partner with Office Ops, Engineering, and Security teams
- Keep tickets and documentation up to date to ensure visibility and cross-team alignment
- Identify and drive process improvements to increase team efficiency and user satisfaction
Your Expertise
- 5+ years in IT Support, ideally in a hybrid or remote-first environment
- Strong troubleshooting skills across macOS hardware, SaaS tools (Google Workspace, Okta, Zoom, Slack), AV systems, and networking
- Proven track record of execution and ownership—you take initiative and follow through
- Confident being the on-site point of contact, with strong communication and collaboration skills
- Ability to effectively collaborate with East Coast IT peers, ensuring alignment across time zones and seamless end-user support
- Experience with Jira, Slack, and MDM tools such as Jamf and Intune
- Ability to stay composed and effective in a fast-paced environment
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $92,000 - $110,000 annually + equity + benefits
- Our salary ranges are determined by role, level, and location
#LI-MN1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
