Customer Success Operations Specialist
United States
Customer Success /
Full-Time /
Remote
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
Our Customer Success Operations team is responsible for optimizing and scaling processes that support our customer success initiatives. Sitting at the intersection of data, technology, and strategy, this team ensures that our CS organization operates efficiently and effectively. What sets this team apart is our commitment to collaboration and opportunities to interface across the entire company, from Product and BI through Marketing and GTM.
Why Attentive needs you
- Own the administration and continuous improvement of Catalyst, our Customer Success Platform, ensuring it supports key CS workflows like onboarding, health scoring, and renewal tracking
- Collaborate cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems
- Build and maintain reporting dashboards that provide actionable insights to drive customer engagement, retention, and satisfaction
- Work closely with CS leadership to refine and automate processes, improving operational efficiency and scalability
- Provide training and ongoing support to the CS team, ensuring they are empowered to leverage Catalyst effectively
- Maintain accurate and reliable data within Catalyst, enabling data-driven decision-making
About you
- 2+ years of experience in Customer Success, Customer Success Operations, Sales Operations, or a related role
- Hands-on experience administering Customer Success Platforms such as Catalyst, Gainsight, ChurnZero, or Totango
- Strong proficiency in data analysis tools like Excel, Google Sheets, or BI platforms such as Looker.
- Familiarity with CRM systems (e.g., Salesforce) and integration tools
- Excellent analytical and problem-solving skills, with great attention to detail
- Exceptional communication and interpersonal skills, with a proven ability to collaborate across teams
- Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus
- Previous experience in a SaaS or customer-facing role is a bonus
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The standard base salary range for this position is $95,000 - 158,000 annually + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-ML1 #LI-DNI
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
