Implementation Consultant, Email (UK)
London
Customer Success /
Full-Time /
Hybrid
At Attentive, we're revolutionizing the way businesses connect with their customers. Our AI-driven marketing platform infuses intelligence into every stage of the consumer journey, helping brands deliver hyper-personalized messages at scale. With a mobile-first approach, engaging two-way conversations, and enterprise-grade technology, we're driving billions in online revenue for leading brands worldwide, including CB2, Urban Outfitters, GUESS, Long John Silver’s, and Wyndham Resort. But we're not just about SMS and email—by expanding our AI capabilities to enhance multiple products and channels, our goal is to help make every interaction more meaningful. As a member of our team, you'll be at the forefront of this innovation, helping to shape the future of customer communication.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
Who we are
Our email product is seeing rapid adoption and has seen significant YoY growth of customers using Attentive Email for both triggered email and full ESP capabilities. We are looking for a driven candidate to join our Customer Success organization as an Implementation Consultant on our Email team. You will launch and manage a book of business for Enterprise email clients and will work with internal teams, such as engineering, sales, marketing, product, and design, to shape the growth of our email product and deliver client results.
The role requires you to embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Customer Success team. You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for new email clients. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the client and be trusted to represent Attentive and our unwavering pursuit of best-in-class client management.
Why Attentive needs you
- Onboard customers to Attentive’s email product by learning client goals, formulating and executing on a launch strategy, and growing a strong client relationship
- Project manage email migrations that may involve a number of stakeholders & multiple work streams to ensure success
- Develop and implement solutions to complex customer problems using the Attentive suite of tools
- Collaborate closely with our Account Executives, Sales Engineers, Technical Account Managers, Deliverability experts, and Customer Success team to deliver the ideal client onboarding experience
- Translate customer feedback into specific product requirements
- Work cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s email solutions
- Present to internal teams and Attentive executives on the goals and progress of the email products’ usage and results
About you
- 3+ years of experience supporting clients in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) required
- Experience with an ESP, CDP, etc. is strongly preferred
- Strong background in project management and navigating complex tech stacks
- Experience managing complex ESP migrations
- Comfortable learning new software (for design, data management, and internal tools)
- Creativity in expanding product rollouts and vision for a product roadmap
- Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
- Thrive in a fast paced, innovative work environment
- Extremely detail oriented and organized
- Passionate about personally bringing innovative products to market
#LI-CG1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
