Manager, Solution Architecture

United States
Client Strategy /
Full-Time /
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

Who we are
We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. As an Attentive Manager of Solutions Architecture (SA) you will lead a team that works with our customers to “make the magic happen” with Attentive’s suite of products. 

SAs serve as a key link between Client Strategy and Engineering as a technical resource for clients, communicating how our technology can be employed to reach their goals and grow their business. Solutions Architects are responsible for the following:

Technical Solutioning
Technical Expertise and Leadership
Client Relationship Management
Project Management

The Solutions Architect Manager can communicate well with any audience from developers to executives, manage client expectations and ensure Attentive receives everything it needs from clients in order to execute. 

Why Attentive needs you

    • Manage a team of Solutions Architects, with the aim of providing white glove service to both top tier and mid market clients
    • Serve as a resource for the Solutions Architect team, providing hands-on guidance and mentorship in a player/coach role
    • Implement new processes, documentation, and operations vital to scaling the team
    • Provide general technical expertise about the entire digital ad ecosystem
    • Perform technical presentations to clients
    • Translate client requests into business and functional requirements

About you

    • Remote, West Coast
    • 2+ years prior experience managing teams
    • Strong mentorship and technical skills to shape Solutions Architects into technical experts A keen understanding of when to step in and provide next-level support
    • Strong client-facing communication skills; ability to explain technical capabilities to both technical and non-technical audiences
    • Affinity for problem solving and crafting creative, reusable solutions
    • Insightful, innovative and adapts well to a dynamic and fast-paced environment
    • HTML/CSS experience required
    • Strong understanding of at least one programming and scripting language such as: JavaScript, SQL, PHP, Python.Knowledge of and experience with ad serving and trouble-shooting JavaScript tags
    • Experience with 3rd party data providers both from targeting and analytics standpoint
    • Understanding of client CRM data and PII issues
    • Strong decision-making and critical thinking skills
    • Exceptional organization and prioritization skills
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

For US based applicants:
- The standard base salary range for this position is $105,400 - $145,000 annually +  bonus/commission + equity + benefits
- Our salary ranges are determined by role, level and location


Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.