Account Manager (UK)
London
Sales /
Full-Time /
Hybrid
Who we are
We are looking for our first Account Manager in EMEA! As an Account Manager at Attentive, you will be instrumental in driving customer retention by managing the expansion of Attentive’s EMEA Mid-Market customer base.
You are the point person for partnering with Client Strategy on account planning, uncovering expansion and upsell opportunities for our EMEA clients. You have the ability to view customer health holistically and seek new opportunities within a current account. You pride yourself in establishing long-term relationships and being the customer’s trusted advisor.
Why Attentive needs you
- Drive expansion conversations to close with Attentive’s Mid-Market customers
- Provide timely and accurate weekly forecasts
- Steer pricing negotiations with key stakeholders to uncover procurement timelines, budgets and signatory process for contracts
- Identify and pursue strategic opportunities for growth within the accounts
- Prepare and present data and trends to customers on usage and engagement of Attentive platform
- Manage customer inquiries related to commercial aspects of their Attentive agreement
- Partnering cross-functionally with Client Strategy, Deal Enablement, Legal, Finance and other internal teams
About you
- 1-2+ years of experience in a closing sales role; Renewals Management, Account Management, Account Executive or as an outside sales person
- Experience working in a SaaS, MarTech, AdTech or startup preferred
- Experience working at an email service provider preferred
- Ability to manage high volume of accounts
- Demonstrated strong competency around objection handling and creating alignment around product price/value
- Analytical account development strategy, using data to find opportunities and prove value
- Ability to think strategically about a customer’s goals and drive renewal and expansion opportunities through to close independently
- Experience managing the sales cycle across Salesforce.com or other CRM
- Entrepreneurial mindset and desire to define processes and build strategy
- Demonstrated experience consistently meeting and exceeding quota, with referencesEmail sales experience nice to have
- Willing to come into the UK office on Tuesdays and Thursdays
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