Head of Account Management

London
Growth – Account Management
Full-time
Welcome! We’re Attest: a Consumer Growth Platform. We’re on a mission to bring every business closer to consumers, and empower them with the insights that drive predictable and repeatable growth; enabling them to create and deliver better, more useful services, products and experiences for communities worldwide.

We’re spearheaded by a bunch of awesome individuals, and our guess is that you’re pretty awesome, too. We’re ultra-proud of the inclusive company we’ve built to date. Attest is not just an exciting place to work alongside great people, but a feeling – one of belonging and adventure. We’re delighted that you’ve taken the first step to becoming an Attester by expressing an interest in who we are and what we do.

About the Growth team

As part of the Growth team you're joining an even bigger family. The Growth team exist to drive predictable, repeatable growth - for each team member, for Attest, for clients and for consumers. How? By combining a commitment to performance and autonomy. We’re a group of smart, hard working folks who value curiosity, integrity and teamwork. We combine expertise across content, technology, demand generation, business development, sales and account management; and by pulling together as a single team, we’re able to produce results that are greater than the sum of its parts.

What you’ll be doing
Setting strategy and processes. You’ll be leading and building the function, and establishing what excellence looks like for the team. Codifying best practices, creating playbooks and bedding in processes are going to be core to long-term success and scaling this critical part of our revenue operations.

Using data to guide success. To ensure you’re establishing best practices based on what works at Attest, you’ll need to consistently review data to find patterns of success, and bring new external ideas into Attest. What indicators show a client is likely to churn? Do certain metrics show expansion opportunities? Which concepts and features drive delight and lead to up-sell? It’s your responsibility to apply an analytical lens to the wealth of data available to you, using (and adding to) metrics to elevate your whole team’s performance.

Hiring, training and coaching. As a seasoned leader of client success/account management, you’ll know the importance of finding and hiring the best account managers to build trusted relationships and advise clients. You will manage your talent pipeline in the same way that you manage your sales pipeline so that it is predictable and repeatable. You will also provide effective coaching, deliver regular training programmes, and support your team to become ever more successful and accomplished in their positions. We want ‘account management at Attest’ to become a heuristic for excellence.

Collaborating. As one of the senior revenue leaders, you’re empowered to build this function, make decisions and innovate. You must do so with other teams in mind, collaborating to ensure your strategy is aligned with those around you. No function is an island, and your long-term success will depend on working well with others.

Growing revenues. You will be expected to provide regular, accurate reports and forecasts to the Chief Revenue Officer. This will include detailed and insightful commentary on pipeline, ARR growth, quota attainment, individual performance, commissions, significant closed won/lost renewals and team KPIs.

Who you are
A leader. You have a passion for people and their progression. You define your success based on their success, and take the time to get the best out of individuals. You’re also comfortable making tough decisions, and you’re comfortable with a fast-paced environment.

People person. Forging and maintaining strong relationships both internally and externally is second-nature to you. You have a natural ability to build rapport quickly, and you’re committed to adding value to all your interactions, quickly becoming a trusted advisor to those around you.

Analytical. You’re confident working with dashboards, data and technology. You know how valuable they are, and how to utilise their insights to drive performance across the team. You know what metrics to look for, and the most valuable data to focus on. Experience of salesforce and other sales tools would be a huge advantage.

A builder. You are happy to establish and embed new processes into a team, while being open to feedback and new ways of doing things. You can find, hire, train and retain talent. You’re always looking for blockers, finding ways to remove them, and thinking about future scale while achieving today’s goals.

Team player. You have the wisdom to know that you don’t know everything, and the humility to ask for help from those around you. You want to be part of a wider revenue team, celebrate shared successes, and collaborate with colleagues.

Ambitious. You’ll be ambitious for your team, the company and your clients. Always pushing for greater achievements and value creation, and providing the necessary support to get there. Attest has a huge, global opportunity to create a new category - you’d like to play a pivotal role in helping us achieve our goals.

What you’ll bring to Attest
Training excellence. You should have 3-5+ years leadership experience at a company with a reputation for AM/Client Success excellence, and created/delivered key parts of their training programme.

SaaS (enterprise) experience. You have 5-10+ years track record of exceeding targets and performing in competitive environments. You know how to deal in complex 6-7 figure deals with FTSE 250 companies, and how to teach others to do the same.

Scaleup. Ideally you’ve helped build functional teams in a fast-paced, high growth environment where you ‘built the plane after you jumped off the ledge.’ This may have been as the team leader, or a key early-player in the team.

Confidence. Client Success is ultimately about inspiring confidence. You’ll be able to win your client’s confidence through delivering sound strategic advice and guiding them to unlocking new value for their business. Through your business acumen and applied problem solving, you’ll help Attest to build a category by changing the status-quo at thousands of global brands.

Innovation. You’ll have a track record of leading the direction of your company through strategic initiatives and ambitious change programmes, with the hard-won lessons than came from trying something new. You’ll be comfortable educating us on where we can improve, and how others can help you; we promise to respond with high energy and support!

What we’ll offer in return

Our benefits and perks are designed with a focus on the wellbeing, engagement, and growth of our Attesters.

A competitive salary that fairly recognises your experience and potential;
High-quality equipment – whether you prefer a MacBook or a Windows machine, we’ll invest a sizeable amount to provide you with the right tools and set-up to help you do your best work;
25 days paid holiday – we care about our team’s wellbeing, so we make sure you have time to fully switch off, rest, and recharge;
Flexible working hours and working from home – whether you have parental responsibilities, just need some headspace, or have a parcel being delivered, we’ll support you in making your work and personal life a manageable blend;
A generous Growth & Development budget to spend on the resources and tools that will help you grow in your role and achieve your career goals;
10% adventure time to invest in charitable activities, your growth and development, and/or side projects for Attest;
Weekly team lunch – a team who eats together, works hard together, and stays together, right? We order in lunch every week, but also acknowledge those who are less fortunate than ourselves: for every meal we order, our supplier donates a meal in support of the Akshaya Patra Foundation;
Fully-paid sick days – Mental health and physical health are treated equally at Attest. Whether you’ve been knocked out with the flu, are having an operation, or need some time off to manage anxiety, stress or depression, for example, we encourage all our Attesters to rest up and come back when they’re feeling more like themselves;
A values-led working environment that encourages putting people first, honesty, curiosity and leadership.

Is this role not quite the right fit for you? Or, have you not seen a suitable position available on our careers site?...We’re always on the look-out for interesting, bright folk to join our team of Attesters. Connect with us to stay in touch, and we’ll notify you when we have new opportunities.  

About our people and culture

Attest is a place where you’re encouraged to bring every part of you needed to do your best work; every part of you needed to build strong, meaningful and long-lasting relationships with your fellow Attesters, our clients and partners.

We champion our people in their entirety. With our team of Attesters, we take a human-first approach, optimising for joy and adventure, ingrained in everything we do.

We’re a friendly, collaborative team, and value putting people (our team, clients and consumers) first; honesty, curiosity, empowerment and leadership are core to our team working style. Decisions are made with careful and quick consideration at Attest, to support fast and efficient growth. 

About Attest

We believe that great companies put consumers and data at the heart of every decision. These companies create better, more useful products and services, which leads to happier consumers and ever-greater success. Through our Consumer Growth Platform, everyone can now gain answers to their questions from audiences of over 100 million consumers across 80 markets.

Our clients use Attest to learn more about their target consumers, enter new markets, build new categories, validate decisions, develop better products and services, measure their brand, track competition, all with the goal of driving sustained growth across the business.

Our clients include Heineken, Walgreens Boots, Samsung, Fever-Tree, Discovery, Transferwise, and Nutmeg, among many others.

We’re backed by leading VCs, including New Enterprise Associates (NEA) – the investors behind companies such as Uber, Salesforce, Box, and Tableau; Oxford Capital and Episode 1 (the investors behind LoveFilm, Zoopla, Betfair, Shazam, CarWow and many other greats); plus several high-powered amazing Angel investors.

Diversity statement

Diversity matters, and we celebrate it at Attest! We’re building an inclusive place to work where everyone feels they belong. We see you and you’re welcome here. Attest doesn’t discriminate on the basis of any protected characteristic including race, religion or belief, gender or gender reassignment, age, sexual orientation, marital status, or disability.

We want to give everyone the opportunity to showcase their best selves during the interview process and beyond. Do let us know if there are any adjustments you’d like to make to ensure it’s more inclusive – we’re learning too, so we’re more than happy to adapt and accommodate where possible.