Operations Support Specialist
Dhaka, Bangladesh
Global Operations – MDS Operations (Bangladesh) /
On-site
We are seeking an Operations Support Specialist to work closely with the Operations manager and Operations team to ensure the smooth and efficient running of our day-to-day operations. The individual will play a crucial role in facilitating the management of our ~750 MDSs. The individual will work closely with multiple teams and help to improve organizational adherence to existing processes and establish new processes. We are looking for a sharp analytical mind with excellent people skills, and a positive attitude toward accepting any challenge. The individual will also be responsible for maintaining key data sets ensuring the integrity of Operational data and reporting weekly updates to key stakeholders. The role is tailor-made for someone who loves a dynamic work environment and is self-driven.
Responsibilities:
- Ensuring accurate data collection from MDSs (Quinyx) to determine day-to-day shift coverages and coordinating with the MDSs for timely arrival.
- Keep oversight over Zendesk tickets, Click-up, and Slack for timely escalations both internally and external
- Transport arrangement coordination for the scribes with the help of the facilities team and validating transport claims.
- Keeping track of day-to-day operational data & analytics and updating them on appropriate trackers.
- Presenting monthly updates to internal stakeholders and planning on mitigating variances.
- Coordinating with various departments to collect and collate data to meet the security compliance standards and help with conducting security compliance audits.
- Coordinating with US stakeholders for day-to-day operational and new implementation updates.
- Creating and updating operational SLAs & SOPs.
- Assist with troubleshooting key connectivity issues.
- Maintaining an end-to-end EHR credentialing request process
- Ensuring a robust EHR activation, maintenance, and troubleshooting process
- Drive efficiency optimization, resource utilization, business process development, and tools utilization
Educational Qualifications:
- Graduation (Bachelor’s) from a recognized, reputed & accredited university
- Minimum 1-2 years of relevant work experience (Operations and Project Management would be an advantage)
- Any other Professional certifications (globally recognized) will be considered
Tech Skills:
- Required-Moderately expert in Microsoft Office (Word, Excel, Powerpoint) and Gsuite (Docs, Sheets, Forms)
- Optional-Good knowledge of systems, applications, networks, infrastructure, security & compliance.
- Optional-Good knowledge of various resource management portals (Lucidchart, Confluence, Smartsheet)
Work hours:
- Monday - Friday
- Weekends: 1 day every week (8 AM - 5 PM)
- Due to the 24/7 nature of the health sector, Augmedix Bangladesh also operates 24 hours a day, 7 days a week. It is expected that the Operations Support Specialist will be available for 1 weekend shift every week.
