Implementation Consultant

San Francisco
Global Operations – Customer Onboarding
Full-time
About Augmedix: 

Augmedix is a health care services technology platform deployed across the US with many of the nation’s largest health systems. Our mission is to rehumanize the clinician-patient interaction by allowing our clinicians to fully focus on patients. We provide remote, technology-enabled, real-time EHR scribing and productivity services to outpatient clinicians. Our service saves users more than 10 hours a week and increases clinical efficiency by 40%. 

About the Role:

The Implementation Consultant is responsible for end to end project management of our customer implementations. The Implementation team’s responsibility begins as soon as a new deal is signed. The Implementation Consultant works collaboratively with client stakeholders and with cross functional teams within Augmedix to create and drive project plans that ensure successful service implementations. Implementation Consultant's are subject matter experts on all things Augmedix, developing tactics for improving implementation efficiency and maintaining quality and satisfaction as we bring on new customers at scale. This is not a traditional project management role -- the ideal candidate will thrive in a constantly changing environment and have a continuous improvement mindset.

Responsibilities (including but not limited to):

    • Manage the end to end customer implementation, including the client relationship and project plan, ensuring milestones and timeline expectations are achieved on or ahead of schedule
    • Drive to completion the cross-functional processes that are key to the success and timeliness of each implementation and ensure an amazing customer experience
    • Ensure process and operating procedure documentation supporting current and future growth is effective and in place at all times
    • Utilize key metrics to evolve the service and quality of both the operations team and the overall programs we support
    • Collaborate on the design and deployment of company initiatives, assisting with requirements gathering, and helping identify opportunities, risks, issues, and barriers
    • Provide expertise to operational teams on tools and approaches to automate and streamline key implementation processes including the sales to operations hand off, customer kick-off meetings, workflow audits, and customer training
    • 20-25% travel

Qualifications:

    • 2+ years experience in project management, customer success or other related customer facing sales or operational role
    • Solution-oriented, can-do attitude, with empathy for the customer and internal stakeholders
    • Excellent organization and project management skills - this role will require aggressive planning, organizing and coordinating, negotiating, establishing effective cross-team relationships, prioritization and delivery against objectives
    • Strong communication skills with the ability to present ideas clearly and concisely to both internal and external stakeholders
    • Proven ability to thrive in a constantly changing environment with new challenges; start-up / growth environment experience preferred
    • Prior experience with product and/or services implementations / healthcare industry preferred
    • Proven ability to focus on the big picture within a constantly changing, fast-paced environment and draw similarities/analogies across various initiatives to deliver integrated, best in class user experience
    • Analytics experience and strong Excel / Google Sheets skills preferred
    • Management consulting experience preferred

Perks:

    • Health, Dental, Vision benefits
    • Unlimited PTO
    • 401k plan
    • Fully stocked kitchen
    • Dog friendly work environment
    • Opportunity for growth and promotion within Augmedix
    • Social events, networking opportunities
    • Opportunity to work with some of the best and brightest minds in healthcare technology