Product Operations Manager

Canada /
Product & Design – Product and Design Operations Team /
/ Remote
About the role:

Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Midsized Remote Companies To Work for in 2023” by and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.

The Product Ops Manager will be responsible for establishing: opportunities to improve cross-pod communication and coordination (Product, Design & Engineering); tools and processes to support product decision-making; processes between product and Go to Market (GTM) teams (Marketing, Sales, Customer Success) to capture customer needs and give visibility into what we build and why. This role requires a mix of operational, analytics, and program management experience. Strong communication and relationship-building skills, the ability to prioritize and juggle multiple deliverables, as well as an understanding of the SaaS product development process are required. We’re also looking for someone who is excited to be part of a new and forming Product and Design Ops team, dedicated to the success of the internal teams we support.

We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you'll do:

    • Serve as product owner of Productboard, which houses customer feedback and product roadmap
    • Assess internal stakeholder needs and drive data and reporting improvements in Productboard
    • Responsible for ongoing Productboard integration with mission-critical tools (i.e. Salesforce), documentation, training, onboarding, and adoption
    • Drive product analytics best practices (instrumentation & event tracking in Amplitude and related tools). Includes partnering with product managers and data analysts to define best practices for product organization, data governance and hygiene, documentation, onboarding and adoption
    • Serve as a bridge between product and Go to Market teams, partnering on programs and process improvement. Programs include migration to new products, voice of customer program, and coordinating product requests for our largest customers
    • Partner with GTM enablement teams, including the Product Marketing team on launch planning, or identifying what product resources internal enablement teams need to succeed
    • Facilitate team meetings and ceremonies, including roadmap reviews and cross-pod dependency planning
    • Help foster a product team culture of inclusivity in line with Aurora’s values, with a focus on DEIB and team health

What we value:

    • A reliable and valued member of the team, supporting and enabling others to succeed. Able to build relationships across teams in a remote environment
    • Confidence in directing complex cross-functional projects/programs, identifying opportunities, taking initiative, driving prioritization, and defining a process or project from definition through launch
    • Consultation and collaboration; ask questions, listen, learn and support team members’ perspectives and goals 
    • Effective communication; the ability to articulate ideas, concerns, and opportunities to effect positive change through programs and initiatives
    • Comfort with analytics tools, working with data, and implementing data best practices
    • Prior experience in product ops, design ops, project/program management, or business analytics
    • Experience working in a fast-paced SaaS tech company that has frequent releases

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!

Our mission at Aurora is to create a future of solar energy for all. We aim to reflect that inclusivity in the people who imagine and build our product by creating an environment where diversity is cherished and where anyone—regardless of background—can thrive. We strive to always do better and know that by empowering people, we can power the planet.